Au Petit Chalet

Raphael

5.0

Je n'y suis jamais allé car j'habite à Montréal mais je sais déjà que c'est un restaurant 5 ⭐?.

Elena

2.0

Big disappointment. The first impression was nice: it is a beautifully decorated place, everything looks brand new, & we were warmly greeted at the entrance & seated at a table near the window opening onto the terrace. The food was delicious. We ordered omelettes. Then the disappointments started. First, we noticed that the french fries that were supposed to be served with the omelettes, were not there. We did not complain. My husband ordered mushrooms added to his omelette (for the additional fee of $2.49). There were no mushrooms in the omelette when it arrived. The waitress, when informed of it, said there were two options: 1) to remove the mushrooms from the bill, or 2) she would bring them separately. My husband agreed to option 2. It must be noted that when a similar mistake happened at another breakfast restaurant a few years ago, the staff apologized & did not charge us for the missing product, & just brought it when we mentioned the omission.
At the end, my husband paid the bill without checking it (because we are used to the waiters' honesty), but realized a moment later that the amount was strangely high. At this point, we looked at the receipt & saw that in addition to what happened before, the waitress added $4.95 for each order for'fruit/potatoes', while potatoes had not even been served, although they are supposed to be & are included into the price, according to the menu. All this means that my husband paid $9.90 extra + tax + 18% tip for nothing. The waitress, when confronted with the fact, admitted that it was her'mistake' & brought $10 cash. I said that there were also taxes & tips paid on top of everything. Then she reluctantly added a $2 coin. The entire experience was so disappointing that we did not ask for the adjustments (like recalculating the bill, removing the tip, talking to the manager) & left. Quebec City is our favorite getaway, & we go there at least twice a year. I always say that it is an amazing welcoming place. This time, our visit was spoiled by this incident & left a bad aftertaste.
Should the restaurant management/owners or potential customers be interested, the events described above took place on Wednesday, June 4, 2025, at Au Petit Chalet, 1326, av. Maguire, Québec, table 25, at around 11 a.m. Bill #234043-1. We saved it for future reference.

Zachary

5.0

Je suis venu avec mon cousin Charles qui a un handicap & tout le monde a été très accueillant & respectueux. Le service était impeccable, mention d'honneur à Roxanne qui as été très patiente avec lui & Raphaël qui lui a apporté de quoi dessiner!! Pénélope est venue aidé quand il a fait un dégât! Ils lui ont même chanté bonne fête ! On se sent parfois juger en raison de sa déficience, mais ce n'était pas le cas aujourd'hui. Merci encore!

Jonathan

5.0

Mmmmm nom nom nom I likey

Caroline

3.0

Le petit Chalet est mon resto dejeuner préféré . Par contre ,ce matin c'était différent, j'ai commandé des oeufs béné , le tout arrive les oeufs sont cuits dur alors je demande si nous pouvons avoir des oeufs coulants comme à l'habitude. Premièrement,la cuisine dit oui mais ne les fait pas , la serveuse lui redemandé, elle lui en donne qui pas assez cuit ,elle le lui mentionne , la cuisinière lui dit que c'est pas possible de faire autrement que cest impossible que le jaune soit coulant & le blanc cuit. Ben là ,oui ça se fait . De plus la cuisinière était très désagréable avec les serveurs, elle parlait super fort & ce malgré la cuisine ouverte. Je suis très déçu de kon expérience & si c'est la même en cuisine si je décide de revenir je vais virer de bord c'est certain . Le personnel de service est vraiment super gentil & ne mérite pas de se faire traiter ainsi . Merci pour le 15% de rabais .

Anne-Marie

2.0

Bonjour,

Nous tenions à vous faire part de notre insatisfaction à la suite de notre passage au Petit Chalet Maguire, à la table 3 près de la cuisine.

Durant tout le repas, l'atmosphère en cuisine s'est révélée extrêmement dérangeante : cris répétés, propos vulgaires entre employés, bruits de chocs & d'objets tombés. Ce climat chaotique a clairement nui à notre expérience & ne reflète pas le professionnalisme attendu d'un établissement comme le vôtre.

La nourriture, bien que correcte & servie en portions généreuses, n'a malheureusement pas suffi à contrebalancer cette impression très négative.

Nous espérons sincèrement que des ajustements seront faits afin que de futurs clients - & nous-mêmes, si nous revenons - puissent profiter d'une ambiance à la hauteur du lieu.

Mary

5.0

Lovely place with great ambience & good service. Very decent portion sizes & I loved that you can get more potatoes if need be(however the first portion serving was more than enough). All meals were tasty & worth it.

Hugo

5.0

Merci à Vincent & son service impeccable. Il a su nous conseiller parfaitement & nous allons revenir c'est sur! Merci Vincent!

Jean-Michel

5.0

Super bon service de Vincent! Malgré l'achalandage toutes nos demandes ont été comblées! Nous allons certainement revenir merci Vincent.

Catherine

2.0

This was our second visit, compared to last December's visit, it was quite a contrast . We encountered a very noisy atmosphere with unruly children, a dirty restroom, & despite a reservation for six, you were squeezed around a table meant for four. On top of that, the portion sizes were small, the service was lacking, & the food quality was just okay.