Ben & Florentine

Rob

5.0

Great food & great service. We are from our of province & our French is limited. Despite the language barrier, our waitress did & excellent job at bridging that gap.

Noella

4.0

Dommage qu'un déjeuner de 21$ ne mérite pas du VRAI sirop d'érable.

Bernard

2.0

Ambiance froide aucun bonjour & aucun sourire. Personne soit dans se resto

Yvanne

1.0

Bonjour a vous je viens a peine de quitter votre resto & je me suis jamais senti autant mépriser par la serveuse une dame dans la quarantaine un peu petite de taille, j'étais seul ( & seule noir) & elle avait un comportement vrm méchant comme si je la dérangeais quand je voulais commander & même pendant mon repas. C'est la deuxième fois que je vais lbs & je trouve ça dommage, car j'aime bien le resto & la cuisine qui est bonne

Micheline

3.0

Tartine aux épinards : ordinaire!

Nastaran

5.0

We had an amazing brunch at Ben & Florentine! From the moment we arrived, the staff was warm, welcoming, & attentive. The food was fresh, beautifully presented, & absolutely delicious.

One of the things we loved most was the variety of menu options. Whether you're in the mood for classic breakfast favorites, sweet pancakes & waffles, healthy choices, or hearty brunch dishes, there's something for everyone. The portions were generous, & everything was cooked perfectly.

This was one of the best brunch experiences we've had in Quebec City, & we will definitely be back the next time we're in the area. Highly recommended!

Thomas

5.0

We went to one near the waterfalls of Quebec yesterday & were amazed.
So as told we visited another one near the hotel & it was excellent too...despite no turkey bacon. Special mention to Naomi who knows her job, very attentive

Alex

5.0

La petite hôtesse à l'entrée qui s'appelle Lily est incroyable! Super souriante & serviable!

Roger

5.0

Super lecker, riesige Portionen und sehr freundliche Bedienungen! Absolut empfehlenswert.

The

1.0

Overall Rating: 🐾 (1/5 Paws)

?📝 My Experience:
We stopped in hoping for a nice late breakfast, as our previous visit here was quite enjoyable & the food was good, albeit a little on the expensive side at $61. Unfortunately, we ended up turning around & leaving before even sitting down due to the poor treatment we received regarding spatial accommodations. It is highly unlikely we will ever return after being made to feel so unwelcome.

?🤝 Customer Service:
?The Staff:
The young server who initially greeted us was very polite, professional, & cheerfully asked for our party size. However, an older server quickly & rudely interrupted the interaction, completely shifting the atmosphere with a dismissive & negative attitude.

?Access Rights:
When I requested a table that would properly accommodate my Service Dog, the older server was entirely unaccommodating. She inexplicably claimed that several perfectly suitable, empty tables were already'taken' & would only offer us a single spot in what she herself described as a'busy area.'

?🚪 Accessibility & Environment:
?Physical Layout:
It was incredibly bizarre & frustrating to be denied a suitable table when literally half of the restaurant was completely empty during our late breakfast visit. There was more than enough physical space to comfortably & unobtrusively seat a working dog team without blocking any pathways.

?Sensory & Safety:
Attempting to force a handler & a Service Dog into a high-traffic'busy area' when quieter, spacious sections are readily available shows a complete lack of situational awareness. It creates an unnecessary hassle & disregards the basic safety considerations required for working animals.

?🐾 Doggo's Verdict:
It's very disappointing when a restaurant fails to understand simple spatial accommodations for a working team. We'd much rather take our business to a place that truly respects & welcomes us, rather than one that makes us feel like a burden!