Le Bistro

Display73

1.0

Very disappointing experience at Le Bistro inside the Delta Hotels by Marriott Quebec.

My son went to breakfast on crutches & did not realize the breakfast buffet was paid .The staff treated him like an adult at first - they seated him, served him coffee, & let him get food from the buffet. One staff member even seemed hesitant to help him because he was on crutches, which already made the experience uncomfortable.

The real problem started when it was time to pay. My son did not have money with him & tried explaining that he needed to contact me, the adult staying at the hotel. Unfortunately, the staff member did not seem to understand him well & kept bringing the bill to whatever table he moved to instead of trying to help resolve the situation calmly. Eventually the manager got involved & they called me while I was asleep.

Since I needed to take my dog outside, my younger son - who is two years younger - went to help & paid with his credit card. He also did not know the breakfast cost extra. After he got food, the staff suddenly became very rude because he was'a minor' & said minors could not eat without a parent present. Strange considering my older son was also a minor, but apparently that only became a problem after payment issues came up.

In the end, both of my sons were kicked out. The food itself was fine, but the way the situation was handled showed very little patience, consistency, or understanding toward two kids who were genuinely confused about the breakfast policy.

Michael

2.0

Went for breakfast while staying at the hotel, had the buffet with 3 kids. Food was average to subpar, ie scrambled eggs were lifeless but passable but the bacon was a tasteless stickl. Drip coffee was terrible. All for 28$ or 11$ for kids.

Don't go here for buffet breakfast.

Alex&Faustine

5.0

Nous y avons dîner 2 soirs lors de notre séjour dans l'hôtel. Le serveur Mavrik a été très accueillant & très sympa, très prévenant avec nos enfants (11 & 14 ans), & a été de super conseil pour nos visites de la ville !
Baptiste a également été très gentil & prévenant. Les repas sont copieux & bons, même si le choix n'est pas très large, cela était parfait

Veronique

3.0

2e fois pour nous a ce resto. Les deux fois malheureusement, la nourriture n'étais pas super. Nous avons reçu notre facture avant d'avoir les desserts des enfants qui étaient compris dans leur choix de menu. La serveuse est seule & semble débordée donc le service est médiocre, nous devons aller chercher ce l'eau nous même. Pour le prix, nous aurions dû sortir de l'hotel pour aller manger.

N

5.0

I stayed at Delta hotel for 5 days during the Quebec festival. It's located on the 3rd floor. I saw some low rate reviews (score 3.7 from total 57 reviews) & I was discouraged to try the place. But after I got stuck in the hotel for a whole day because of the rain I decided to try it (hunger is stronger than Google reviews🤣). I was shocked by the fact that this place is actually good. Great view, clean modern design, polite staff. Prices are actually similar to all places around (~$20-$30 Can.) per person. Breakfast was perfect, both taste & presentation. I will definitely go back to try the dinner menu. After walking all day up & down the hills of Quebec the hotel dinner could be a great option. Recommended!🇨🇦

Mark

5.0

Great food in a relaxed atmosphere. I only wish it was open earlier in the day & the bar later at night but there are renovations going on at the hotel so this may impact some of the operating times.