Topla!

O5K4R

1.0

Yesterday I had one of the worst experiences I've ever had at a place like Topla. I was working with Uber alongside my partner, & when we arrived, we immediately noticed there was only one person handling the entire place.

When I gave him the order details, he told me it wasn't even prepared yet & that he would start making it right then. We ended up waiting almost 30 minutes while more Uber drivers & customers kept coming in, many of them frustrated & asking about their delayed orders.

The customer I was delivering to was understandably upset. I explained that the situation was not my fault, but due to the obvious lack of staff at the location.

The worst part happened when my partner politely asked,'excuse me, is the order ready?' The employee reacted in a completely unacceptable way-he raised his voice, said he was'not Superman,' & told us that if we didn't want to wait, we could just leave.

That kind of reaction is not only unprofessional, it reflects a cowardly attitude & a deeply disrespectful, macho behavior toward women. No one should be spoken to that way, especially when they are being polite.

I chose to stay calm & not escalate the situation, but honestly, the experience was terrible. It's unbelievable that a business operates like this-understaffed & with employees who behave this way toward customers.

This reflects very poor management & a serious issue in how staff are trained & treated. If they cannot handle the demand or provide respectful service, they should not be operating under these conditions.

This was my first & last time going there. I do not recommend it at all. I have also reported the situation to Uber support, since experiences like this directly affect our work.

Without a doubt, one of the worst customer service experiences I've had in Quebec.

Chantal

5.0

toujours un régal merci

Anne-Sophie

5.0

Toujours propre & trop bon! Un must pour les enfants

Steve

5.0

Tous les plat & pâte sont Al denté a la perfection très chaud à l'italienne
Les sauces sont un délices.
Bravo

Sylvie

5.0

Topla 1 iere Avenue, propre & service impeccable.

Alexandra

5.0

Tellement rapide & savoureux ✨

Kimberley

5.0

Bonne nourriture & bonne ambiance!

Arnaud

5.0

Personnelle très serviable, endroit propre, pâte très bonne. À venir tester !

Jérémy

5.0

L'endroit est moderne beau & propre
Un large choix de pâtes ce qui est plutôt agréable car je suis un grand fan de ce met.
Le service c'est 6/6 personnel serviable & souriante j'en demande pas plus.

Luther

5.0

Plats très bons !
Vendeuse au top ! Très souriante & serviable.
Salle & tables propres