Chez Boulay - Bistro boréal

Yi

2.0

We went in today for a brunch, heard a lot of great things about it, & made a reservation a few days prior. The food was wonderful, one of the most interesting in our eight meals in Quebec City. However, the service was not a match with such quality of food. For most of the times I give 15%-20% tips & sometimes 25% for truly exceptional services (not a ton but a normal range). I gave 5% today because of the following reasons: 1. The server who is designated to serve our table only stopped by three times throughout our 70-minute meal: two times at the time of ordering & one at the time of paying the bill. It's understandable if the restaurant is so packed & busy, but 50% of tables were empty at the time we left. Additionally, in contrast, he visited the table next to us much more frequently. For example, we saw him purposely came over to that table after the food the served by a different server & asked if they need anything & wish them bon appetit. 2. We asked for some bread when another waitress delivered the food. She was very nice, but the bread didn't come until the second request. She was very professional & apologized for the delay & brought the bread not soon after. 3. We ordered all food to share. Another waiter who delivered our food was very kind to ask if we would like some plates to share the food. However, the plates never came. 4. We were not happy with the service of the waiter who was supposed to serve us & gave 5%. When we entered the tip amount on the POS machine, he stared at what we entered & sarcastically did we know we only tipped 5% & question us if this is normal. We replied by saying "the food is wonderful but the service was okay". Instead of asking what we are not happy about, he sarcastically said at this point, we should've just not tip. & then he stared at us & said thank you twice very loudly & completely stopped us from sharing why we are not happy with the service. When we were pushing the door to exit, he said once more thank you so loud & clear behind us with a sarcastic tone. So we ended up writing our situation & feelings here. Overall, I would recommend the restaurant if you are looking for great local food. But I would warn those who expect or look for the same quality of service as their food.

Ben

5.0

Nous y sommes allés pour le brunch. Les assiettes étaient généreuses pour un restaurant gastronomique. Excellent service.

André

5.0

Première fois pour le brunch, différent mais agréablement surpris. À répéter sous peu.

Christina

5.0

Want some interesting & French for brunch? This was very good. Foie gras followed by smoked fish Benedict. The portions were just right. The presentation is beautiful. & the staff is friend with expedient service.

Nancy

5.0

Ça goûte le ciel!!! Vraiment une belle découverte, sans aucune hésitation, je recommande. Nous avons manger le menu brunch, chaque bouchée était exceptionnelle.

Geun

5.0

Best brunch in town

Tanying

5.0

We went here for brunch & both of our entries were amazing. We ordered the marble foie gras to share, it was so delicious that beat all the rest of the places we tried this dish. We got the steak & duck, both were very delicious. Definitely recommend!

Wayne

5.0

Had the wonderful Sunday brunch. We were guests at the Hotel Manoir Victoria & this delightful bistro was quite convenient. The service was terrific & the food was plentiful & delicious. It seems to be a very popular dinner spot as well.

Jacqueline

5.0

Nous étions pour un brunch le samedi 13 juillet. Nous étions 8 adultes. Nos choix de repas était délicieux & abondants. Le service est impeccable. Nous avons apprécié l'ambiance de ce restaurant. C'est un endroit à découvrit.

Phil

5.0

I'm never disappointed in this place, regardless of which meal we enjoy (brunch or supper).