Paillard fonctionne comme une boulangerie-café à fort volume spécialisée dans les techniques artisanales françaises traditionnelles. Le menu propose une vaste sélection de baguettes croustillantes, de croissants feuilletés et de pâtisseries beurrées cuites sur place tout au long de la journée. Les sandwichs substantiels sont élaborés à partir de pains maison, souvent accompagnés de soupes copieuses et de salades fraîches. L'aménagement intérieur met en avant une esthétique industrielle avec de hauts plafonds, des murs en briques apparentes et de longues tables communes conçues pour l'efficacité. Les clients commandent à un comptoir central où des vitrines présentent un éventail de macarons colorés, de tartes et de desserts au chocolat denses. Cet établissement privilégie la production rapide de produits céréaliers de qualité dans un cadre utilitaire. Il demeure une destination incontournable pour ceux qui recherchent des produits de boulangerie authentiques servis dans un environnement rationalisé.
Les réservations en ligne ne sont pas offertes directement sur cette fiche pour Paillard. Cependant, vous pouvez les appeler au (418) 692-1221 pour vous renseigner sur la disponibilité.
Est-ce que Paillard propose la commande en ligne ?
Oui, Paillard propose la commande en ligne pour la livraison.
Paillard est largement reconnu comme une destination prisée au cœur de la ville de Québec, souvent louée pour son vaste choix de pâtisseries françaises fraîches de haute qualité, ses pains artisanaux et ses sandwichs déjeuner savoureux. De nombreux visiteurs soulignent la texture beurrée et croustillante des croissants ainsi que la saveur délicieuse de produits tels que le croissant aux amandes et la soupe aux champignons. L'atmosphère est généralement décrite comme vivante et accueillante, avec de nombreux sièges qui en font un lieu pratique pour les petits groupes comme pour les familles. Bien que les expériences puissent varier en raison de l'affluence et d'incohérences occasionnelles dans le service, de nombreux clients apprécient le personnel professionnel et aimable, capable de servir en français et en anglais. Malgré des avis partagés sur la préparation du café et les temps d'attente pendant les heures de pointe, l'établissement demeure une adresse incontournable pour ceux qui recherchent une expérience de boulangerie authentique dans un cadre magnifique et historique.
Pastries are substantially better at a grocery store. Inside looks like a fast food. Staff barely speak English. Prices are high but that's expected considering the location. The reviews above 4 stars are deceiving, unless there was a recent dramatic negative change recently. It is not crowded, but most probably because they don't get repeated customers. Going there is a one time negative experience.
Hopefully management will make substantial adjustments. The location has great potential that is currently misused.
What an absolute disappointment. I walked there from the hotel in hopes of having a great first morning in Quebec City & gave this place a chance based on their 4.2-star review, which I have to say seems like a complete scam. First of all, the waiter got my order incorrectly. He gave me a brioche cannel instead of a cannelé, but unfortunately, I didn't notice until I came back to the hotel.
Please note that the coffee photos have been taken before we even took a sip. Clearly not full.
I ordered two hot drinks, one pistachio latte & one hot cappuccino. I asked if he could make the cappuccino extra hot & he said it's a machine so basically no. I also noticed that he was not making a hot latte & was instead making one of their fancy cold latte drinks. I felt bad & didn't correct him, but for $10 for a really crappy drink, I wish I had.
The pastries seemed like they were day old & the coffee was half-full & incorrect, which now I really regret not fixing. This place is a complete flop & only surviving because of its location.
Do not go & thank me for it later. Don't be fooled by the 6,000 reviews, which are either people who have never been to an actual French bakery or people who are getting paid to leave such reviews.
Their pastries are very good & reasonably priced, but unfortunately, I found the sandwiches to be quite overpriced. While they were tasty, there are many other places that offer equally delicious sandwiches for considerably less.
The coffee was also a disappointment. They use Nespresso, which is fine if you order an espresso, but we ordered Americanos & found them far too watery. They use one espresso pod & then fill the cup with hot water. When we asked for less water, we were told that this is how they are instructed to prepare it. I think they could really benefit from having a barista with more experience who understands how to properly prepare different coffee drinks.
Overall, I would recommend stopping in for their pastries, which are definitely worth trying, but I would pass on the sandwiches & coffee.
I tried two different pastries, & they were both amazing! I also got a latte, & it was pretty much perfect. Friendly service, easily as affordable as the Starbucks up the block, & it's open pretty early compared to a lot of the other coffee places around here.
I came first thing in the morning, & there was a man who looked like maybe a pastry chef or something working at the counter. He was pretty rude in my opinion & not very easy to understand if you don't speak French, but that is not the main problem with this place. If you are taking your pastries to go just to be aware that they do not know how to pack pastries properly when I open up the box this is what I saw. See attached photo.
He basically packed my pastries in a box & then put them in a bag, but because the bag is not big enough to hold a pastry box the correct way he just turned it to its side & handed it to me that way, & basically all my pastries were smooshed. The pastries themselves were also very short of remarkable. I've had better croissants at Costco & this was definitely not a comparison to a French bakery for sure.
The icing on the cake was that I had forgotten to ask for my receipt & so when I went back to ask for it instead of printing me a new one, the same pastry chef started looking in the trash for the receipt he threw out & then just handed me the receipt from the trash. It was the weirdest experience. I just felt like I shouldn't be there like I was inconveniencing him as a customer lol
Completely unreasonable that this place has 4.3 stars
The pastries are the same if not worse than cheap grocery store pastries. The coffee is just Nespresso.
However in past reviews said that the pastries are the best in Quebec is either a fake review or has been eating cardboard their whole lives.
To make matters worse the line took forever & the cashier kept speaking french to other customers who clearly did not understand french. She would repeat questions several times before sighing & repeating in english.
No clue why this place has a 4.3-star rating. It must be from tourists who don't know any better. The coffee is made from Nespresso pods & tastes like watered-down milk. The pastries are stale, & you'd honestly be better off buying something from a grocery store.
To make matters worse, they got my order wrong twice in a row. This was a serious allergy concern, yet my concerns were brushed off. The staff either aren't trained on what each pastry is or can't read the labels they put on the display.
I ordered the Croc Framboise (raspberry) but was given an apple one, even though there wasn't even a label indicating apple. On the third attempt, the staff had to cut the pastry open just to confirm it was actually raspberry.
The other photo shows a canelé that was labeled as a madeleine, which pretty much sums up the attention to detail here…
Overall, I wouldn't recommend this place, especially if you have food allergies or expect staff to know what they're serving.
