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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
OPEN6 am - 7 pm
Monday
Tuesday
Wednesday
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Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%
Write your review

Reviews often mention

croissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 1 of 54 - 532 Reviews
David
1.0

Disappointed bought 2-iced coffees that were terrible & a pastry that I asked them to cut in 1/2 but said no they couldn't do it!
I shouldn't have gave them a 2 dollar tip 😳

Jul 19, 2026
on Google
Tristan
1.0

Completely unreasonable that this place has 4.3 stars

The pastries are the same if not worse than cheap grocery store pastries. The coffee is just Nespresso.

However in past reviews said that the pastries are the best in Quebec is either a fake review or has been eating cardboard their whole lives.

To make matters worse the line took forever & the cashier kept speaking french to other customers who clearly did not understand french. She would repeat questions several times before sighing & repeating in english.

Jul 19, 2026
on Google
Kathleen
1.0

No clue why this place has a 4.3-star rating. It must be from tourists who don't know any better. The coffee is made from Nespresso pods & tastes like watered-down milk. The pastries are stale, & you'd honestly be better off buying something from a grocery store.
To make matters worse, they got my order wrong twice in a row. This was a serious allergy concern, yet my concerns were brushed off. The staff either aren't trained on what each pastry is or can't read the labels they put on the display.
I ordered the Croc Framboise (raspberry) but was given an apple one, even though there wasn't even a label indicating apple. On the third attempt, the staff had to cut the pastry open just to confirm it was actually raspberry.
The other photo shows a canelé that was labeled as a madeleine, which pretty much sums up the attention to detail here…
Overall, I wouldn't recommend this place, especially if you have food allergies or expect staff to know what they're serving.

Jul 18, 2026
on Google
David
3.0

Great food, but the lines are always so long. It seems that if they were to use a better way of queuing & serving the food, they would do a lot better, & the experience for the customers would be vastly improved.

Jul 18, 2026
on Google
Sarah
4.0

Beaucoup de choix & d'espace, très bon, équipe gentille & polie, j'aime aller là bas

Jul 18, 2026
on Google
A
5.0

This wonderful stop for pasties & coffee is very easy to access & offers ample seating for small & large groups alike. The staff is wonderfully friendly & their offerings delicious & fresh! Highly recommended during your visit to Quèbec!

Jul 17, 2026
on Google
Gretel
5.0

Great coffee & pastries

Jul 15, 2026
on Google
Jennifer
5.0

Nice variety of pastries & breakfast items 😍

Jul 14, 2026
on Google
David
4.0

Great croissants & madeleine's

Jul 14, 2026
on Google
Özlem
5.0

Their croissants were excellent.

Jul 14, 2026
on Google
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