Paillard fonctionne comme une boulangerie-café à fort volume spécialisée dans les techniques artisanales françaises traditionnelles. Le menu propose une vaste sélection de baguettes croustillantes, de croissants feuilletés et de pâtisseries beurrées cuites sur place tout au long de la journée. Les sandwichs substantiels sont élaborés à partir de pains maison, souvent accompagnés de soupes copieuses et de salades fraîches. L'aménagement intérieur met en avant une esthétique industrielle avec de hauts plafonds, des murs en briques apparentes et de longues tables communes conçues pour l'efficacité. Les clients commandent à un comptoir central où des vitrines présentent un éventail de macarons colorés, de tartes et de desserts au chocolat denses. Cet établissement privilégie la production rapide de produits céréaliers de qualité dans un cadre utilitaire. Il demeure une destination incontournable pour ceux qui recherchent des produits de boulangerie authentiques servis dans un environnement rationalisé.
Paillard est largement reconnu comme une destination prisée dans le Vieux-Québec pour sa grande variété de produits frais, notamment ses croissants réputés, ses sandwichs et ses nombreuses pâtisseries. De nombreux visiteurs apprécient l'ambiance animée, le vaste espace de sièges et la qualité constante de la nourriture, ce qui en fait un arrêt fréquent pour le déjeuner et le dîner. Bien que la boulangerie reçoive des éloges importants pour la saveur de ses produits et son emplacement pratique, les avis sur le café et le service sont partagés. Certains clients soulignent des interactions amicales et efficaces, tandis que d'autres rapportent des défis occasionnels liés aux longues attentes, à l'achalandage et à une attention variable du personnel. Malgré certaines préoccupations concernant les prix et la constance du service, de nombreux clients considèrent l'établissement comme un arrêt incontournable pour quiconque recherche une expérience de boulangerie authentique en ville.
Disappointed bought 2-iced coffees that were terrible & a pastry that I asked them to cut in 1/2 but said no they couldn't do it!
I shouldn't have gave them a 2 dollar tip 😳
No clue why this place has a 4.3-star rating. It must be from tourists who don't know any better. The coffee is made from Nespresso pods & tastes like watered-down milk. The pastries are stale, & you'd honestly be better off buying something from a grocery store.
To make matters worse, they got my order wrong twice in a row. This was a serious allergy concern, yet my concerns were brushed off. The staff either aren't trained on what each pastry is or can't read the labels they put on the display.
I ordered the Croc Framboise (raspberry) but was given an apple one, even though there wasn't even a label indicating apple. On the third attempt, the staff had to cut the pastry open just to confirm it was actually raspberry.
The other photo shows a canelé that was labeled as a madeleine, which pretty much sums up the attention to detail here…
Overall, I wouldn't recommend this place, especially if you have food allergies or expect staff to know what they're serving.
Lots of other spots in town for fresh pastry. Service was nice but set up of having to interact over a glass case thats 6ft tall with more jam displayed on top is weird & uncomfortable. The croissant sandwiches were decent,our pastry was stale.
20 juin 2026
sur Google
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Open early is great. Perfect place for breakfast for early risers. Pastry was also absolutely awesome, & I just got back from France where I also ate a lot of pastry. This was top notch.
I was looking for a place where to have a cup of coffee & I found this place in the old town. I got a apple pastry which was good.
The coffee wasn't that good.
We went to Paillard - Rue Saint Jean for teatime. This French- style artisan bakery & pastry shop is popularly known for their handcrafted bread & pastries. They have a selection of freshly baked pastries like Croissants, Croc Framboise, Chocolate Twist, Muffins, Galette Granola, Lemon Cake, Brioche, Cinnamon Rolls, Cranberry Loaves, Olive Batard, Baguette, Lemon Tartlets, Macaroons (various flavours), Quiche, Sandwiches, Sweet Desserts, Juices & Hot Beverages just to name a few. We ordered some pastries & they tasted buttery, flaky & full of deliciousness. We love the ambience & the whimsical bunnies decorations for Easter added a pleasant atmosphere. This Paillard bakery is highly rated by visitors for its high quality products & friendly service.
Coffee was very average, & the Paris-Brest was honestly the worst I've ever had...
It was clearly NOT fresh. The choux pastry was stale, & the cream tasted like something straight out of a Betty Crocker mix. The so-called'cream' had split into solid chunks. It wasn't smooth at all & felt greasy, like biting into a piece of butter.
There was no praline flavour whatsoever.
The positive-excellent pastries.
The negative-bad coffee. I mean, really not good. Weak, watery cappuccino. Best plan is to buy your pastry here, then carry them a couple doors down to Cafe La Maison Smith & get your coffee there! Enjoy the best of both that way. Cheers!
Pilliard is a charming little pastry shop right on Rue Saint-Jean in Old Quebec, easy to walk to from many restaurants & hotels. The atmosphere is warm & friendly, & they've thoughtfully arranged different kinds of seating that can comfortably fit groups of up to about 20 people, which is great if you're meeting friends or family.
The pastry selection is impressive - they offer a wide range of treats, some of which are more like a full breakfast than just a simple croissant or donut. The quality is good: flavors are solid, & you can tell care goes into the baking. That said, it's not quite'great' or exceptional - if you're looking for truly outstanding pastries, this might not be the top spot in the city.
On the downside, I did notice quite a few flies inside the pastry fridge, which is a bit off-putting, especially when choosing something to eat. The washroom is upstairs & wasn't very clean, which is a shame in an otherwise nice space. Service is friendly, but a bit slow, especially when it's busy.
Overall, Pilliard is a convenient & pleasant place to grab a coffee & a pastry in a great location, but the hygiene issues & average pastry quality keep it from being a must-visit. I'd stop in again for a quick bite, but I'd keep an eye on the fridge & maybe skip the restroom.
