La Nouvelle France
Historic Quebec City charm meets the perfect artisan sandwich in the heart of the Old City.
OPEN11 am - 9 pm
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Reviews often mention
soup(22) terrasse(14) onion soup(12) recommend(11) chicken(7) cafe(7) steak(6) friendly staff(6) patio(6) beautiful(6) elk(6) calme(5)The food is good, but unfortunately, the service needs significant improvement. Some of the waitstaff came across as arrogant & rude. I believe the owner should provide better customer-service training & ensure that all guests are treated with respect & courtesy, regardless of their cultural or ethnic background. Our experience left us feeling that members of the Asian community were not treated as warmly or respectfully as they should be. Every customer deserves to feel welcome & valued.
Cadre agréable àl'abri du flot de touristes
Acceuilli dans une sympathie commerciale mais pas vraiment réelle.Quand le menu indique une tarification double, le serveur prend d'office le plus onéreux & en évitant bien de vous demander de préciser votre commande
Le repas est convenable mais le calme de l'endroit ne justifie pas le tarif proposé
Worst customer service I've had. The staff was extremely rude & unprofessional. Avoid this place.
I was disappointed with the service at Café-Terrasse La Nouvelle-France Quebec . Marco one of the staff members not friendly or welcoming, & the overall attitude made our dining experience uncomfortable. I believe good customer service is just as important as the food, & unfortunately, our experience with the staff was not positive. I hope the management takes this feedback seriously & works to improve the level of hospitality for future customers.👎👎
Good food & good staffs. This is the 2nd time we coming.
Side note- happy to be here. We should always respect & blend with the culture. Love & respect
Really bad behaviour & pretty much discriminated bcz we didn't want to give him a tip so he said us to leave bcz we don't want so his name was Marco & even in future i suggest if he will behave like this don't know how to serve & behave they should shut down
Marco used abuisive language just because he asked 15% tip & upon asking was that an obligation, he said no & replied you should not come here
The guy Marco was racist as we were six people along with 2 kids & he used abusive word in front of them