Birra & Basta

Tla6511

1 Commentaire

1.0

Worst experience!
I went with my son to Birra & Basta on the evening of Saturday August 30, 2025.

We were given French menus even though we clearly were speaking English & the waiter also speaking English to us. We had to call him back over to ask for an English menu.

We ordered appetizers: calamari which I thought would be a safe bet since it's supposed to be an Italian restaurant, & some fried zucchini things.
He brought the apps.. just the app dishes, we had to call him back over to ask for cutlery & side plates.
The calamari was overcooked, crunchy rubber (Not sure about the zucchini thing, I would have to refresh my memory on the actual menu details,but I am pretty sure it doesn't say it supposed to be soggy round lumps.. )
I kept my mouth shut & didn't complain which is absolutely unusual for me. I didn't want to wreck time with my son.

We ordered our mains, I ordered a salad & my son ordered veal.
After a while the waiter came & asked if that would be all, ready with charger in hand. I said um, we have not yet received our mains. He was very confused. He went away & after quite a while we finally received the mains..I suspect the order did not get to the kitchen. The cheese in my salad was soft & plopped. The salad itself was somewhat edible but limp & not enjoyable.

The only thing fine was my son's veal..however I am not sure if he just said that to make me feel better since I was so disappointed in the rest of the meal . I travelled very far to see him, more than an hour past Toronto, costing me $800 on the train, during some very difficult personal issues I very much needed this trip & his support. He knows how important this visit was for me since I see him only a few times a year. Anyway we ate, I left half of my main because it was soggy..& I paid, I spent $102.

Again the only reason I let it slide is because this particular date with my son meant so much to me & I didn't want to sour it complaining . (Even he was surprised that I didn't complain because I never let these things slide, in his younger days he worked in a kitchen pub & he knows what happens on a busy day back there so he always cringes when I complain. ) He admitted I would have been totally justified wth the $15 calamari at the very least.

I will be posting this review on all sites I can find, possibly Management can issue me some kind of gift card I can give to my son to put towards a future visit. If that is done I promise to update this & all reviews accordingly that the Management ensures customer service is followed up on.

I will be watching for a reply to a review site & I can be reached at brocade_gates.64@icloud.com Thank you

Correction to email contact 1tla65@gmail.com

TracyAcc-3648

5 sept. 2025

Alexandre

4.0

Excellent service, bonne ambiance & bonne nourriture. Cependant, les toilettes ont besoin d'être améliorées, notamment celles réservées aux femmes. Espérons qu'elles ne correspondent pas aux normes sanitaires de la cuisine.

Raymond

4.0

Very good service from Oderic

Alexandra

4.0

Incroyable restaurant méconnue dans St-Roch … La qualité des assiettes est juste wow , une petite découverte que je veux partager. Aucunement un attrape touriste , le prix est très raisonnable ! Xan super serveur , attentionné a ses clients & très à l'écoute . Seul BÉMOL la salle de bain des dames , je vous recommande de ne pas la visiter cela gâchera votre expérience , je ne peux pas croire qu'un restaurateur peu laisser salle de bain à l'abandon de ce genre ….

Tom

5.0

Je ne met jamais d'avis mais ce soir nous avons passé une belle expérience avec notre serveur Sheldon, toujours a l'écoute & avec le sourire malgré que nous étions beaucoup

Mathieu

5.0

Je suis aller souper hier soir & j'ai été servi par Oderic, superbe service, très gentil! Je vais être de retour assurément! Merci

Magalie

5.0

Très bon service avec notre serveur Odéric !

Ann-charlotte

5.0

Oderick

Amelie

5.0

Tout était parfait ; Merci pour le service impeccable d'Odéric ! Je recommande.

Caroline

5.0

Parfait une bonne adresse