Paillard

Nazgol

1.0

What an absolute disappointment. I walked there from the hotel in hopes of having a great first morning in Quebec City & gave this place a chance based on their 4.2-star review, which I have to say seems like a complete scam. First of all, the waiter got my order incorrectly. He gave me a brioche cannel instead of a cannelé, but unfortunately, I didn't notice until I came back to the hotel.

Please note that the coffee photos have been taken before we even took a sip. Clearly not full.

I ordered two hot drinks, one pistachio latte & one hot cappuccino. I asked if he could make the cappuccino extra hot & he said it's a machine so basically no. I also noticed that he was not making a hot latte & was instead making one of their fancy cold latte drinks. I felt bad & didn't correct him, but for $10 for a really crappy drink, I wish I had.

The pastries seemed like they were day old & the coffee was half-full & incorrect, which now I really regret not fixing. This place is a complete flop & only surviving because of its location.

Do not go & thank me for it later. Don't be fooled by the 6,000 reviews, which are either people who have never been to an actual French bakery or people who are getting paid to leave such reviews.

Colin

5.0

Incredible bakery in Quebec City center. Must visit for A+ baked goods & coffee & just overall good vibes. Small lineup during weekends, tourists will be plenty. But worth the wait! Plenty of seating inside & some outside too.

Rick

5.0

Excellent, excellent bakery items

Mare

1.0

I came first thing in the morning, & there was a man who looked like maybe a pastry chef or something working at the counter. He was pretty rude in my opinion & not very easy to understand if you don't speak French, but that is not the main problem with this place. If you are taking your pastries to go just to be aware that they do not know how to pack pastries properly when I open up the box this is what I saw. See attached photo.

He basically packed my pastries in a box & then put them in a bag, but because the bag is not big enough to hold a pastry box the correct way he just turned it to its side & handed it to me that way, & basically all my pastries were smooshed. The pastries themselves were also very short of remarkable. I've had better croissants at Costco & this was definitely not a comparison to a French bakery for sure.

The icing on the cake was that I had forgotten to ask for my receipt & so when I went back to ask for it instead of printing me a new one, the same pastry chef started looking in the trash for the receipt he threw out & then just handed me the receipt from the trash. It was the weirdest experience. I just felt like I shouldn't be there like I was inconveniencing him as a customer lol

Jared

5.0

This is best bakery I have ever eaten at. I have never been to France or Italy, but as far as it goes in North America you will not find a better croissant. I don't even care for croissant, & I regularly think if this croissant & will drive 2 hours to eat it with ham & cheese. 10/10 would recommend

Liu

2.0

Good pastries, but overpriced. For a self-service bakery where customers order & pick up their own food, prompting for a tip felt unreasonable. The food was good, but not good enough to justify the price.

Gaurav

4.0

Great food ( Bakery related) , lots of options to select from.
Definitely try their macaroons!

Clint

5.0

Beautiful bakery & an awesome pitstop for breakfast & coffee while roaming around Quebec. English speaking was helpful!

Chuck

5.0

Best croissant sandwich we have had in ages. Like many things in Quebec City, echoes of Paris abound in this bakery. Great coffee. Friendly staff helped us in English (& French 😊). Quick service. Visit with confidence!!

Kalyan

4.0

Stopped in for lunch & was pleasantly surprised. The sandwiches were fresh, flavorful, & made with excellent bread. Everything tasted high quality & the portions were generous.

The pastries & drinks were also great, making it an easy spot for both a quick meal & something sweet afterward. The bakery selection looked amazing, & it's hard to leave without grabbing a treat.

Overall, good food, good value, & a nice atmosphere. Definitely worth a stop if you're walking around Old Quebec & looking for a satisfying lunch.