Paillard

Nazgol

1.0

What an absolute disappointment. I walked there from the hotel in hopes of having a great first morning in Quebec City & gave this place a chance based on their 4.2-star review, which I have to say seems like a complete scam. First of all, the waiter got my order incorrectly. He gave me a brioche cannel instead of a cannelé, but unfortunately, I didn't notice until I came back to the hotel.

Please note that the coffee photos have been taken before we even took a sip. Clearly not full.

I ordered two hot drinks, one pistachio latte & one hot cappuccino. I asked if he could make the cappuccino extra hot & he said it's a machine so basically no. I also noticed that he was not making a hot latte & was instead making one of their fancy cold latte drinks. I felt bad & didn't correct him, but for $10 for a really crappy drink, I wish I had.

The pastries seemed like they were day old & the coffee was half-full & incorrect, which now I really regret not fixing. This place is a complete flop & only surviving because of its location.

Do not go & thank me for it later. Don't be fooled by the 6,000 reviews, which are either people who have never been to an actual French bakery or people who are getting paid to leave such reviews.

MD

3.0

Their pastries are very good & reasonably priced, but unfortunately, I found the sandwiches to be quite overpriced. While they were tasty, there are many other places that offer equally delicious sandwiches for considerably less.
The coffee was also a disappointment. They use Nespresso, which is fine if you order an espresso, but we ordered Americanos & found them far too watery. They use one espresso pod & then fill the cup with hot water. When we asked for less water, we were told that this is how they are instructed to prepare it. I think they could really benefit from having a barista with more experience who understands how to properly prepare different coffee drinks.
Overall, I would recommend stopping in for their pastries, which are definitely worth trying, but I would pass on the sandwiches & coffee.

Neeraj

5.0

Great atmosphere, service & amazing desserts. Also good coffee.

Shabbir

1.0

Coffee is terrible here

David

5.0

Great pastries & piping hot coffee. Place was full but service was fast. Love this place.

Natalie

3.0

The first time we went, it was absolutely delicious, so we went back again the next day & I'm not sure what happened, but it was not the same experience. The specialty speculoos coffee was half empty, not made correctly, & was missing ingredients. The first day was so good. The inconsistency is disappointing. Will not be returning to this location.

Michael

5.0

I tried two different pastries, & they were both amazing! I also got a latte, & it was pretty much perfect. Friendly service, easily as affordable as the Starbucks up the block, & it's open pretty early compared to a lot of the other coffee places around here.

Colin

5.0

Incredible bakery in Quebec City center. Must visit for A+ baked goods & coffee & just overall good vibes. Small lineup during weekends, tourists will be plenty. But worth the wait! Plenty of seating inside & some outside too.

HK

2.0

Terrible food & coffee. Tourist trap.

David

1.0

Disappointed bought 2-iced coffees that were terrible & a pastry that I asked them to cut in 1/2 but said no they couldn't do it!
I shouldn't have gave them a 2 dollar tip 😳