Monday

6 am - 7 pm

Tuesday

6 am - 7 pm

Wednesday

6 am - 7 pm

Thursday

6 am - 7 pm

Friday

6 am - 8 pm

Saturday

6 am - 8 pm

Sunday

6 am - 8 pm

About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

Reviews for Paillard

Food

Service

on Google4.3 (5800+)

*as of 2026-07-15

4.1 906 ratings

5★

52%

4★

21%

3★

11%

2★

13%

1★

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Display All croissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.

Page 2 of 4 - 39 Reviews

Dan

5.0

Fresh breads, great coffee, good prices, friendly staff. Breakfast combo was perfect.

Jan 9, 2026

on Google

??????????

1.0

Customer Service Like a Prison

Even though this is a tourist area-where most customers are first-time visitors-the system in the restaurant was unnecessarily complicated, & the staff were unbelievably irritable & unhelpful.
When I first spoke to a staff member, I honestly started to wonder if I had walked into a prison by mistake instead of a bakery. The tone was lecturing & authoritarian-like a prison guard.
I ordered the Caesar chicken salad. The bread was cold, the salad was shockingly salty, & there were hardly any vegetables. I was genuinely surprised. If someone ate this menu every day, I'd worry they'd die young.
My daughter & I had planned a special breakfast in Québec City-'Let's have something delicious!'-so we chose this place because the reviews were excellent. I regret it from the bottom of my heart. Now I understand why the restaurant was empty.

Jan 5, 2026

on Google

Tim

5.0

During my visit to Quebec, I had the opportunity to visit this bakery with my wife & we had a very pleasant experience in terms of the service & the exquisite variety of breads.

Dec 26, 2025

on Google

Sam

2.0

Everything was fine until I got to the cashier. I asked if she could warm my bread & croissant, & she touched my items without gloves which was a big disappointment. Based on the reviews, I expected much better. Unfortunately, both the tea & coffee were very basic, & overall it was not a pleasant experience.

Dec 5, 2025

on Google

Jane

4.0

The selection of baked goods both breads & sweets is great.

Nov 3, 2025

on Google

Andrea

5.0

Delicious pastries & bread. Loved the baguette & the mushroom soup!

Oct 30, 2025

on Google

George

3.0

The bakery has a nice variety of pastries & breads, & everything I tried tasted ok. The coffee was ok, though nothing special. Seating is a good, & the place can get crowded during busy hours. Staff were polite, but the service felt a little slow. Overall, it's a good spot if you're nearby.

⭐?⭐?⭐⭐? Food
⭐?⭐?⭐? Atmosphere
⭐?⭐?⭐? Service

Aug 26, 2025

on Google

Carlos

5.0

Bread & food were finger-licking good! Ordering can be a challenge for first time visitors. But staff are helpful, friendly, attentive & polite & flashing a smile. The restaurant was clean & well maintained. The variety of freshly baked pastries & bread made my heart jump out of happiness.

Aug 26, 2025

on Google

Fadwa

5.0

Nice cafe &boulangerie many kinds of bread, danish, croissants & desserts as well you can find hot & cold drinks. In door & out door areas for eating .open all day long. We enjoyed our breakfast

Aug 25, 2025

on Google

Carrie

5.0

Super busy. Atmosphere to sit there is loud & kind of brightly lighted & cold. Excellent bread, pastry, coffee.

Aug 25, 2025

on Google

Paillard

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Reviews for Paillard

Review Summary