Paillard

Sharon

5.0

It beautiful. Fresh breads with so many choices. I love this place.

Cecilia

3.0

The croissant breakfast was delicious with crisp, buttery pastries served warm. While the food quality was good, the service experience was less ideal. Staff seemed impatient when explaining the bread selection process to non-French speakers, making ordering slightly stressful.

Dan

5.0

Fresh breads, great coffee, good prices, friendly staff. Breakfast combo was perfect.

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1.0

Customer Service Like a Prison

Even though this is a tourist area-where most customers are first-time visitors-the system in the restaurant was unnecessarily complicated, & the staff were unbelievably irritable & unhelpful.
When I first spoke to a staff member, I honestly started to wonder if I had walked into a prison by mistake instead of a bakery. The tone was lecturing & authoritarian-like a prison guard.
I ordered the Caesar chicken salad. The bread was cold, the salad was shockingly salty, & there were hardly any vegetables. I was genuinely surprised. If someone ate this menu every day, I'd worry they'd die young.
My daughter & I had planned a special breakfast in Québec City-'Let's have something delicious!'-so we chose this place because the reviews were excellent. I regret it from the bottom of my heart. Now I understand why the restaurant was empty.

Tim

5.0

During my visit to Quebec, I had the opportunity to visit this bakery with my wife & we had a very pleasant experience in terms of the service & the exquisite variety of breads.

Sam

2.0

Everything was fine until I got to the cashier. I asked if she could warm my bread & croissant, & she touched my items without gloves which was a big disappointment. Based on the reviews, I expected much better. Unfortunately, both the tea & coffee were very basic, & overall it was not a pleasant experience.

Jane

4.0

The selection of baked goods both breads & sweets is great.

Andrea

5.0

Delicious pastries & bread. Loved the baguette & the mushroom soup!

George

3.0

The bakery has a nice variety of pastries & breads, & everything I tried tasted ok. The coffee was ok, though nothing special. Seating is a good, & the place can get crowded during busy hours. Staff were polite, but the service felt a little slow. Overall, it's a good spot if you're nearby.

⭐?⭐?⭐⭐? Food
⭐?⭐?⭐? Atmosphere
⭐?⭐?⭐? Service

Carlos

5.0

Bread & food were finger-licking good! Ordering can be a challenge for first time visitors. But staff are helpful, friendly, attentive & polite & flashing a smile. The restaurant was clean & well maintained. The variety of freshly baked pastries & bread made my heart jump out of happiness.