Monday

6 am - 7 pm

Tuesday

6 am - 7 pm

Wednesday

6 am - 7 pm

Thursday

6 am - 7 pm

Friday

6 am - 8 pm

Saturday

6 am - 8 pm

Sunday

6 am - 8 pm

About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

Reviews for Paillard

Food

Service

on Google4.3 (5800+)

*as of 2026-07-15

4.1 906 ratings

5★

52%

4★

21%

3★

11%

2★

13%

1★

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Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.

Page 2 of 3 - 28 Reviews

Patrick

2.0

I am shocked that the average review score is so high. While it's nice & clean on the inside, my chocolate brioche was stale, my wife's ham & cheese croissant was burnt, & their coffees are Nespresso, for God's sake. Go somewhere that actually serves fresh bakes & real coffee.

Aug 12, 2025

on Google

Patrishya

4.0

Chocolate Eclair was outstanding!! 5/5
Croissants were 3/5
Ambience in the bakery was beautiful & clean 5/5
Will definitely come back for the chocolate covered eclair :)

Aug 10, 2025

on Google

Sadaf

3.0

Its ok... coffee is great but its nespresso .... if u r far... dont walk over especially for this... not worth it... Servers are tired & not in the best mood. Mid price range...we tried a Pecan tart, almond croissant filled with chocolate & madeline with nutella on it. The sitting area needs a good clean...

Aug 2, 2025

on Google

Kendra

5.0

Great service. Delicious baked goods & the chocolate mousse was amazing! We also had iced lattes. Highly recommend stopping in for a treat while you're in the city!

Jun 23, 2025

on Google

Shah

5.0

It has THE BEST hot chocolate i have ever had in my life, just go there you will love it.

Jun 11, 2025

on Google

Melanie

3.0

I visited this location twice & both times were average.
Food: 3/5 - first visit I bought a chocolate chip cookie & I can bake it better. Next & last visit was an order of the combo meal of a quiche Lorraine, choice of soup, a beverage (I chose green tea) & a tiny sweet. Both the quiche & mushroom soup tasty salty. I didn't have the broccoli quiche as it looked overcooked that I couldn't recognize the burnt broccoli.

Service: 3/5 - on the slow side even though there was no lineup.

Atmosphere: 4/5 - nice sitting area with two long tables

May 25, 2025

on Google

Jonathan

5.0

The hot chocolate is next level !

Jan 24, 2025

on Google

Joanna

4.0

lovely spot for croissants & other pastries. sandwiches are supremely overpriced but still good all things considered. chocolate croissant is okay but i've had better. the standout is the original croissant which was still good even two days after i bought it! in terms of service, the workers were mostly polite, just somewhat unorganized. the location is great & not too far from other food spots & some of the main tourist attractions.

Oct 27, 2024

on Google

Leonard

5.0

A grand bakery like it's huge inside. Sandwiches baked goods, desserts, coffee & more. I tried the chocolate chip brioche & it was ok. I think I just chose the wrong thing because the options are probably better... just wanted to try something new.

Sep 20, 2024

on Google

Weijia

5.0

I was here around 8 in the morning & there was no line & plenty of seating available. It got busy quickly though. I had the croissant breakfast sandwich combo & enjoyed it, though I don't think there was anything extra special about the croissant here, perhaps it was not newly made in that morning. Regular coffee was included in the combo, latte was 1.80 extra. I also ordered a pastry with chocolate chips in the middle that I liked more, again it doesn't taste like it recently came out of the oven but it was nonetheless delicious.

Sep 13, 2024

on Google

Paillard

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Reviews for Paillard

Review Summary