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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
CLOSEDOpens Today at 6 am
Monday
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Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 11 of 15 - 148 Reviews

The food is great, if the staff gave you the right order! Highly recommend the berries croissant, cheese croissant, & eclairs. Their washroom is an abomination, do not go in there.

Jul 19, 2024
on Google

The plain croissants were ok, but the "fresh"raspeberries on a pastry my child bought were full of black mold. She recognized this after she took her first bite. When my wife tried to exchange it/make the counter staff aware, they said the pastry underneath was fine & that we should just eat around the berries!!! Luckily they changed their tune after we asked them to consult someone else behind the counter. The place itself desperately needs an update/reno (eg washroom was filthy, which is never a good sign for a restaurant). Overall disappointed- we were last here 14 years ago when they won "best croissant in QC". We had shared several memorable Paillard pastries. Visiting QC again this year we had been excited to return :-(. Unfortunately we can no longer recommend it.

Jul 19, 2024
on Google

Breakfast combo croissant was delicious! Self serve & pretty quick & friendly. Some outdoor tables available.

Jul 16, 2024
on Google

Croissant is oily even with just one bite. Brioche is dry & for latte all you can taste is foam. Really over rated!

Jul 14, 2024
on Google

Heu d'anar si teniu previst fer un bon esmorzar! Tenen varietats d'opció de fleca. , i tot sembla increïble. En vam provar pocs i ens van encantar el seu croissant de xocolata i pastel de nata en fresa, boníssim. Servei excel·lent.

Jul 13, 2024
on Google

I tried the breakfast croissant & the chocolate croissant. I personally found the pastry too sweet. However, the breakfast croissant was so good! I will recommend people having brunch or light breakfast here. Please be reminded that there's always a long line-up (around 15-20mins wait).

Jul 10, 2024
on Google

Awesome croissants. Must try Hot Chocolate!!

Jul 10, 2024
on Google
2.0

Their almond croissant was a bit too soggy for me. I've also tried a few other pastries & wasn't "blown away". The drip coffee was a bit too weak for my tastes, so I ended up getting an Americano. The line is always long & moves slowly.

Jul 7, 2024
on Google
5.0

Both sandwiches were tasty 😋. Lots of attractive pastries. It's hard to decide! You must try the Croissant!

Jun 30, 2024
on Google

Recommend going at the beginning of the day as the croissant was a little too aoft around 4pm. It was light & airy but i wish it the taste was more buttery

Jun 25, 2024
on Google