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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
CLOSEDOpens Today at 6 am
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Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 12 of 15 - 148 Reviews

Amazing breads & pastries. Also ordered the ham & cheese sandwich on a croissant & it was also amazing

Jun 22, 2024
on Google
4.0

Some really good breads & pastries, both sweet & savory, which we enjoyed... though they oddly wouldn't sell me the bread rolls near the bagels (when I asked why, she said she couldn't & that it my lucky day) & they wouldn't heat up my vegetable bread, saying it would take too long (?!). It was delicious anyway, but definitely would have been better if warmed. The croissant was the lightest & fluffiest I've had.

Jun 19, 2024
on Google

The food was great, atmosphere was great.. but the staff! Oh boy! They took forever to warm up a plain croissant & the worst part is they were preparing orders for those who ordered after me.. unbelievable!

Jun 18, 2024
on Google

Butter croissant & egg, bacon croissant sandwich was one of the best I have tried!

Jun 15, 2024
on Google

Forget the naysayers, this is where you need to eat croissants. Save your money & your calories & just come here, they are DIVINE!! The croissants are 5 stars. Everything else is a 4, which is fine. Just come eat the croissants!

Jun 11, 2024
on Google

Muy rica la repostería y los croissant, ampliamente recomendado.

Jun 9, 2024
on Google

Première fois que j'allais à cette boulangerie. Je vais régulièrement à Québec. Avec tous le choix qu'il y a autour, je n'ai pas eu une assez bonne expérience pour y retourner. D'abord l'emplacement (limité par des barrières ) pour la prise de la commande est minuscule. Les employés prennent les commande un à la suite de l'autre & nous sommes obligé de rentrer dans la bulle des gens. J'ai eu le ressentiment qu'il fallait se dépêcher & que tout était compliqué, nous avons pris 7 viennoiseries & l'employé à tous mis dans le même sac (sauf un pain).Rappelons nous que c'est fragile. Nous avons demandé faire chauffer des croissants & nous nous sommes fait dire que ce n'était aucunement possible. Ensuite nous voulions des boissons chaudes & l'employé nous demande les grandeurs. Nous avions demandé 3 moyens lattés & 2 petits chocolat chaud. L'employé nous dit que ce n'est pas possible car elle n'a pas le « piton » pour des petits formats (pourquoi l'offrir alors?). 50$ plus tard, on arrive pour boire nos lattés à l'hôtel & on remarque qu'ils sont légers. On regarde l'intérieur, il manquait environ 1 pouce (je n'exagère pas) de lait dans chacun des cartons . Au niveau des saveurs je trouve que c'est fade un peu avec les viennoiseries . Je n'ai pas eu le « wow » ,mais juste c'est correct ! Enfin, je n'y retournerais pas. Je comprends le manque de personnel mais reste que pour une ville touristique comme Quebec, cette froideur ne donne pas le gout. Bonne continuation.

Jun 3, 2024
on Google

The food, with the exception of the croissants, was disappointing.

May 26, 2024
on Google

Dining area: Very spacious, I feel comfortable & relaxed during my breakfast time. Food: Numbers of choice like sandwiches, croissants, salad...... Sandwiches are delicious. The danish I had is just fair, it is not fresh, so the texture is not as good as I expected (a bit hard). But the taste is ok. Service: The staff is patient & polite, introduced their bread/ pastries to customers in detail.

May 24, 2024
on Google

This place was hyped as best croissant. It was not. Also the service was so slow... & no one was helpful to even help you get a napkin when they were out of them in the customer area.

May 23, 2024
on Google