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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
CLOSEDOpens Today at 6 am
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Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%
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Reviews often mention

Display Allcroissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 4 of 12 - 113 Reviews
Rachel
4.0

Pastries were good. I got a chocolate bar with mint candy & it was nice. The lady who served me was rude. She was busy doing something else & didnt seem interested in taking orders. Adding more staff who will treat customers better snd speak both English & French will help their business. The food was good.

Dec 8, 2025
on Google
Eric
3.0

Meh. Pastries were decent. Pretty corporate feeling space. Coffee was borderline undrinkable with the amount of grounds in it.

Dec 7, 2025
on Google
Milleyjn
5.0

we came here November, there's no line & it's already decorated for Christmas.
food is GOOD, especially the pastries chocolate twist. macarons were okay. their mushroom is the best.
they also let our dogs dine with us, they ate ham from the ham & cheese croissant.

Nov 17, 2025
on Google
Andrea
5.0

Delicious pastries & bread. Loved the baguette & the mushroom soup!

Oct 30, 2025
on Google
Shoccho
5.0

Pastries are really nice & delicious 😋

Oct 25, 2025
on Google
Amritha
4.0

Amazing pastries, can really taste the quality of items. Very affordable pricing as well. Coffee was from an automated nescafe machine which needs improvement but the pastries were lovely

Oct 13, 2025
on Google
R
3.0

The canelé's dough was dense & felt like it did not rise properly, instead of being custardy on the inside. The other pastries felt on the chewy side too, instead of light & crisp.

The latte is served in a wide handleless mug (or rather a bowl), which is cute as it encourages you to warm your hands on it.

Oct 13, 2025
on Google
Jainkw
5.0

Didn't have a sandwich or use the bathroom… so I won't comment.
The pastries?? OMG!! I've never tasted anything so delicious in my life (& I'm a senior)!
I'm not sure where the poor reviews come from, but I guess opinions & experiences vary.
That said, during my first visit of the day, I met a woman who lives in QC & she walks past other shops to buy their croissants.
The lines can be discouraging & I'm sure how busy they are can affect the service.
That said, only other customers were rude… the staff were courteous given the circumstances (the girl waiting on me asked a woman blocking access to the till to move 3 times… I elbowed my way in)

Oct 11, 2025
on Google
D
5.0

Fantastic pastries & sandwiches.

Sep 7, 2025
on Google
Vanshika
4.0

Lovely experience as always. Its a big tourist stop for croissants & pastries. I really enjoyed their chicken & bell pepper sandwich. Coffee was delicious too. We love their croissants.

Sep 6, 2025
on Google
View 906 ratings
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