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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
CLOSEDOpens Today at 6 am
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Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%
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Reviews often mention

Display Allcroissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 9 of 12 - 113 Reviews
Manoj
2.0

The plain croissants were ok, but the "fresh"raspeberries on a pastry my child bought were full of black mold. She recognized this after she took her first bite. When my wife tried to exchange it/make the counter staff aware, they said the pastry underneath was fine & that we should just eat around the berries!!! Luckily they changed their tune after we asked them to consult someone else behind the counter. The place itself desperately needs an update/reno (eg washroom was filthy, which is never a good sign for a restaurant). Overall disappointed- we were last here 14 years ago when they won "best croissant in QC". We had shared several memorable Paillard pastries. Visiting QC again this year we had been excited to return :-(. Unfortunately we can no longer recommend it.

Jul 19, 2024
on Google
Rob
5.0

What a fantastic place to relax & enjoy pastries & lattes. Perfect. Absolutely perfect.

Jul 18, 2024
on Google
Adem
5.0

It was so friendly & the food was so amazing. There was a wide variety of choice of pastries & drinks which felt so fresh from the morning. Really loves the service which was friendly & took their time to give the clients an amazing experience. Eating their again if I come back in Québec for sure

Jul 9, 2024
on Google
Chris
2.0

Best looking pastries at the front of the case for visuals, worst ones served from the back of it after you order. Both baked goods we got (raspberry pastry & chocolate eclair) were both sickly sweet, & this is coming from an American palate.

Jul 9, 2024
on Google
P
2.0

Their almond croissant was a bit too soggy for me. I've also tried a few other pastries & wasn't "blown away". The drip coffee was a bit too weak for my tastes, so I ended up getting an Americano. The line is always long & moves slowly.

Jul 7, 2024
on Google
LNK
5.0

Both sandwiches were tasty 😋. Lots of attractive pastries. It's hard to decide! You must try the Croissant!

Jun 30, 2024
on Google
Richard
5.0

Inexpensive self serve cafe at the tourist area in Quebec City. Quiche is delicious & other pastries are fine, too. The cappuccino served in a soup bowl is kinda exciting.

Jun 30, 2024
on Google
Bo-Shiun
4.0

As others have said, the lines are long & slow. Looks like they are short-staffed for the time being. Food & pastries here are decent but not really sure whether it's really worth the wait. If you want to avoid the lines, try out Café La Maison Smith not far from here.

Jun 29, 2024
on Google
Golden
2.0

The staff is very friendly! Atmosphere is alright. The food tastes average but the prices are definitely way way over priced for tourists.... Strongly not recommended as we bought 3 items (small pastries) & it was over $16 😑😑😑😵😵😵🤯🤯🤯

Jun 27, 2024
on Google
Jeff
5.0

Amazing breads & pastries. Also ordered the ham & cheese sandwich on a croissant & it was also amazing

Jun 22, 2024
on Google
View 906 ratings
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