Paillard Upper Town (Saint-Jean-Baptiste), Quebec: Menu, Reviews & Reserve (2026)

Monday

6 am - 7 pm

Tuesday

6 am - 7 pm

Wednesday

6 am - 7 pm

Thursday

6 am - 7 pm

Friday

6 am - 8 pm

Saturday

6 am - 8 pm

Sunday

6 am - 8 pm

About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

Frequently Asked Questions

Where is Paillard located?

Paillard is located at 1097 Rue Saint-Jean, Quebec, G1R 1S3. in the neighborhood of Upper Town (Saint-Jean-Baptiste).

Get Directions

When is Paillard open?

OPEN NOW Today's hours: 6 am - 8 pm

Monday	6 am - 7 pm
Tuesday	6 am - 7 pm
Wednesday	6 am - 7 pm
Thursday	6 am - 7 pm
Friday	6 am - 8 pm
Saturday	6 am - 8 pm
Sunday	6 am - 8 pm

Does Paillard accept reservations?

Online reservations are not currently offered through this listing for Paillard. However, you can call them directly at (418) 692-1221 to inquire about table availability.

Does Paillard offer online ordering?

Yes, Paillard offers online ordering for delivery.

Order Delivery

Does Paillard have a menu available?

While a dedicated menu isn't hosted directly on this profile, you can visit their official website to view current offerings.

Visit Website

What are the main cuisines at Paillard?

Paillard specializes in:

Breakfast Café Sandwiches Desserts & Sweets Pastries

What are the main features and amenities at Paillard?

Key features and amenities offered at Paillard:

Catering Delivery Family / Kid-friendly Online Ordering

How can I contact Paillard?

You can reach Paillard through the following channels:

(418) 692-1221Official Website

View More Questions (+3)

Reviews for Paillard

Food

Service

on Google4.2 (5900+)

*as of 2026-09-01

4.0 982 ratings

5★

52%

4★

20%

3★

11%

2★

13%

1★

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Reviews often mention

Display All croissant(168) pastries(114) coffee(98) breakfast(57) sandwich(50) sandwiches(48) cafe(44) bakery(43) bread(41) recommend(32) chocolate(32) pastry(31)

Review Summary

Paillard is widely recognized as a popular destination in the heart of Quebec City, frequently praised for its extensive selection of fresh, high-quality French pastries, artisanal breads, and satisfying breakfast sandwiches. Many visitors highlight the buttery, flaky texture of the croissants and the delicious flavor of items like the almond croissant and mushroom soup. The atmosphere is generally described as lively and welcoming, with ample seating that makes it a convenient spot for both small groups and families. While experiences can vary due to the high volume of customers and occasional service inconsistencies, many guests appreciate the professional and friendly staff who are often able to assist in both English and French. Despite some mixed feedback regarding coffee preparation and wait times during peak hours, it remains a go-to location for those seeking an authentic bakery experience in a beautiful, historic setting.

Page 2 of 4 - 37 Reviews

Emily

4.0

The positive-excellent pastries.
The negative-bad coffee. I mean, really not good. Weak, watery cappuccino. Best plan is to buy your pastry here, then carry them a couple doors down to Cafe La Maison Smith & get your coffee there! Enjoy the best of both that way. Cheers!

Feb 15, 2026

on Google

Nima

4.0

Pilliard is a charming little pastry shop right on Rue Saint-Jean in Old Quebec, easy to walk to from many restaurants & hotels. The atmosphere is warm & friendly, & they've thoughtfully arranged different kinds of seating that can comfortably fit groups of up to about 20 people, which is great if you're meeting friends or family.

The pastry selection is impressive - they offer a wide range of treats, some of which are more like a full breakfast than just a simple croissant or donut. The quality is good: flavors are solid, & you can tell care goes into the baking. That said, it's not quite'great' or exceptional - if you're looking for truly outstanding pastries, this might not be the top spot in the city.

On the downside, I did notice quite a few flies inside the pastry fridge, which is a bit off-putting, especially when choosing something to eat. The washroom is upstairs & wasn't very clean, which is a shame in an otherwise nice space. Service is friendly, but a bit slow, especially when it's busy.

Overall, Pilliard is a convenient & pleasant place to grab a coffee & a pastry in a great location, but the hygiene issues & average pastry quality keep it from being a must-visit. I'd stop in again for a quick bite, but I'd keep an eye on the fridge & maybe skip the restroom.

Dec 24, 2025

on Google

Anthony

5.0

Excellent French pastry bakery & café in Old Quebec City. Fresh, pastries, sandwiches, jams & spreads

Dec 16, 2025

on Google

Mickey

5.0

We really enjoyed the lovely breakfast items & the pastry's & the lovely massive coffees. What a lovely start to the day.

Oct 30, 2025

on Google

Jason

5.0

What a great spot to grab a tasty pastry & enjoy a cup of coffee. It's busy on weekends early in the day, so be prepared, but it's worth the wait. Weekdays were always a better chance to get a quick table.

Oct 23, 2025

on Google

Nada

5.0

OMG!! The best baguette & pastry'Oprah' ever. Delicious.

Sep 5, 2025

on Google

Carrie

5.0

Super busy. Atmosphere to sit there is loud & kind of brightly lighted & cold. Excellent bread, pastry, coffee.

Aug 25, 2025

on Google

Hadi

2.0

The quality of pastry is average. Comparable to budget chain coffeeshops.

Jun 10, 2025

on Google

Sanjoy

5.0

It's definitely worth a visit if you like croissants or pastries, I really enjoyed their hazelnut cream pastry & almond croissant. Great location & neat pla e to enjoy freshly baked goods

Jun 9, 2025

on Google

Matt

3.0

Pastry & sandwich were good. Coffee wasn't great. Service & logistics could use improvement. Was very confusing what was on the menu & where to stand to place an order as the pastries, bread & sandwiches are all in separate areas with no centralized menu. Doesn't appear to be a drinks menu anywhere either. Ordered 2 sandwiches & only received 1.

Feb 9, 2025

on Google

Paillard

Artisan French-style breads and buttery pastries anchor every morning at this historic Quebec City staple.

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Reviews for Paillard

Review Summary