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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
CLOSEDOpens Today at 6 am
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Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%
Write your review

Reviews often mention

croissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 13 of 54 - 532 Reviews
Arian
1.0

The croissant was actually good, but unfortunately the service completely ruined the experience. The staff were rude, shouting, & had a very bad attitude toward customers. If you are not speaking French, you are very likely to face rude behavior, which made the atmosphere feel uncomfortable & unwelcoming. Good food does not make up for poor service. I would not return unless the staff's attitude seriously improves.

Jan 5, 2026
on Google
Nazanin
3.0

One of the staff members had a poor attitude, & the almond croissant was disappointing.

Jan 5, 2026
on Google
??????????
1.0

Customer Service Like a Prison

Even though this is a tourist area-where most customers are first-time visitors-the system in the restaurant was unnecessarily complicated, & the staff were unbelievably irritable & unhelpful.
When I first spoke to a staff member, I honestly started to wonder if I had walked into a prison by mistake instead of a bakery. The tone was lecturing & authoritarian-like a prison guard.
I ordered the Caesar chicken salad. The bread was cold, the salad was shockingly salty, & there were hardly any vegetables. I was genuinely surprised. If someone ate this menu every day, I'd worry they'd die young.
My daughter & I had planned a special breakfast in Québec City-'Let's have something delicious!'-so we chose this place because the reviews were excellent. I regret it from the bottom of my heart. Now I understand why the restaurant was empty.

Jan 5, 2026
on Google
Mathieu
5.0

Belle place pour un café après une marche dans le Vieux-Québec.

Jan 3, 2026
on Google
Yuliya
5.0

Every single item we bought tasted delicious! Mushroom soup was the best mushroom soup I have ever tasted in my life!

Service is exelent, lady on register was superfriendly. Great atmosphere. Thank you!

Jan 3, 2026
on Google
Dan
5.0

If you like eclairs, be sure to get it here

Jan 1, 2026
on Google
Linda
1.0

Le pire endroit du québéc! Les viennoiseries sont froid même pas fraîche & cuite sur place ou même dater d'hier! Les sandwiches même après avoir chauffés toujours pas mangeable avec le pain dur. Le cafe pas moulu fraîchement juste une machine automatique du Nespresso du style ' haut de gamme' Mais vraiment pa buvable avec une facture de 50$. C'est du vol! Rien est frais

Jan 1, 2026
on Google
Phil
1.0

Pour commencer, je ne suis pas du genre à laisser des avis, bons ou mauvais. Mais aujourd'hui, 31 décembre, je suis à Québec & on me conseille d'aller chez Paillard. Je m'y rends avec ma copine, on achète deux croissants jambon fromage, un petit morceau d'opéra & une tartelette aux citrons. 55$ plus tard…la conclusion… je dirais que IGA & Metro vendent de meilleurs produits, l'opéra était sec & vraiment pas frais, la tartelette au citron, j'ai dû recracher la première bouchée 🙄😖
Tellement décevant!

Dec 31, 2025
on Google
Opo
5.0

Great desserts & amazing vibe!

Dec 31, 2025
on Google
Lucy
5.0

Family friendly. Touristy but not too bad

Dec 28, 2025
on Google
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