Paillard Upper Town (Saint-Jean-Baptiste), Quebec: Menu, Reviews & Reserve (2026)

Monday

6 am - 7 pm

Tuesday

6 am - 7 pm

Wednesday

6 am - 7 pm

Thursday

6 am - 7 pm

Friday

6 am - 8 pm

Saturday

6 am - 8 pm

Sunday

6 am - 8 pm

About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

Frequently Asked Questions

Where is Paillard located?

Paillard is located at 1097 Rue Saint-Jean, Quebec, G1R 1S3. in the neighborhood of Upper Town (Saint-Jean-Baptiste).

Get Directions

When is Paillard open?

OPEN NOW Today's hours: 6 am - 8 pm

Monday	6 am - 7 pm
Tuesday	6 am - 7 pm
Wednesday	6 am - 7 pm
Thursday	6 am - 7 pm
Friday	6 am - 8 pm
Saturday	6 am - 8 pm
Sunday	6 am - 8 pm

Does Paillard accept reservations?

Online reservations are not currently offered through this listing for Paillard. However, you can call them directly at (418) 692-1221 to inquire about table availability.

Does Paillard offer online ordering?

Yes, Paillard offers online ordering for delivery.

Order Delivery

Does Paillard have a menu available?

While a dedicated menu isn't hosted directly on this profile, you can visit their official website to view current offerings.

Visit Website

What are the main cuisines at Paillard?

Paillard specializes in:

Breakfast Café Sandwiches Desserts & Sweets Pastries

What are the main features and amenities at Paillard?

Key features and amenities offered at Paillard:

Catering Delivery Family / Kid-friendly Online Ordering

Does Paillard have a website?

Yes, Paillard has an official website. You can visit it here:

Visit Website

Does Paillard have social media links or a Google Business profile?

We do not have social media links on file for Paillard, but here is their Google Business profile link:

How can I contact Paillard?

You can reach Paillard through the following channels:

(418) 692-1221 Official Website

View More Questions (+5)

Reviews for Paillard

Food

Service

on Google4.2 (5900+)

*as of 2026-09-01

4.0 982 ratings

5★

52%

4★

20%

3★

11%

2★

13%

1★

Write your review

Reviews often mention

croissant(168) pastries(114) coffee(98) breakfast(57) sandwich(50) sandwiches(48) cafe(44) bakery(43) bread(41) recommend(32) chocolate(32) pastry(31)

Review Summary

Paillard is widely recognized as a popular destination in the heart of Quebec City, frequently praised for its extensive selection of fresh, high-quality French pastries, artisanal breads, and satisfying breakfast sandwiches. Many visitors highlight the buttery, flaky texture of the croissants and the delicious flavor of items like the almond croissant and mushroom soup. The atmosphere is generally described as lively and welcoming, with ample seating that makes it a convenient spot for both small groups and families. While experiences can vary due to the high volume of customers and occasional service inconsistencies, many guests appreciate the professional and friendly staff who are often able to assist in both English and French. Despite some mixed feedback regarding coffee preparation and wait times during peak hours, it remains a go-to location for those seeking an authentic bakery experience in a beautiful, historic setting.

Page 14 of 59 - 584 Reviews

JFer

5.0

We went late afternoon & got the very last croissant! It was so buttery & flaky & I wish there was a second or 3rd piece for me! 😁 We also had the olive bread, & it was soft & chewy. We enjoyed every bite of it!

Apr 18, 2026

on Google

Princess

3.0

loved their hot chocolate!!

Apr 18, 2026

on Google

Adnane

4.0

I was looking for a place where to have a cup of coffee & I found this place in the old town. I got a apple pastry which was good.
The coffee wasn't that good.

Apr 17, 2026

on Google

Michael

1.0

Édit :
Suite à ma dernière visite dans cet établissement pour Pâques, ma déception a été extrême !!!
73 $ sans le pourboire pour trois sandwiches, trois, boissons, une tarte au citron.
Les sandwiches vous devez deviner ce que c'est absence de prix, aucune étiquette Indiquant à quoi ils sont.
Mon sandwich avec le pain, complètement humide mouillé, très moyen, le sandwich au croissant était dur mal garni.
On est très loin de ma première visite, il y a quelques années grosse déception pour une pâtisserie française.
Je n'y retournerai plus, c'est sûr.

Apr 14, 2026

on Google

Emilie

1.0

Horrible, sandwichs détrempés, hors de prix, pas de prix affichés, 16$ le sandwich +tx, & en plus demande 10$ de pourboire pour nous servir comme de la m...e!!!!

Apr 12, 2026

on Google

Alice

5.0

We went to Paillard - Rue Saint Jean for teatime. This French- style artisan bakery & pastry shop is popularly known for their handcrafted bread & pastries. They have a selection of freshly baked pastries like Croissants, Croc Framboise, Chocolate Twist, Muffins, Galette Granola, Lemon Cake, Brioche, Cinnamon Rolls, Cranberry Loaves, Olive Batard, Baguette, Lemon Tartlets, Macaroons (various flavours), Quiche, Sandwiches, Sweet Desserts, Juices & Hot Beverages just to name a few. We ordered some pastries & they tasted buttery, flaky & full of deliciousness. We love the ambience & the whimsical bunnies decorations for Easter added a pleasant atmosphere. This Paillard bakery is highly rated by visitors for its high quality products & friendly service.

Apr 3, 2026

on Google

Shuja

5.0

Opera was little dry but flavour was good
Danish & cheese croissants was flavourful
Tomato & Pesto bun was great

Apr 3, 2026

on Google

Fritz

5.0

Chanced upon this cafe in our stroll in the old quarter of Quebec City. So glad we tried their pastries. So satisfying with lots of variety to try from sweet to savoury kind. The coffee is great too.

Apr 3, 2026

on Google

Rob

1.0

Summary
Paillard is a hollow monument to its past. It was a reliable institution many years ago, but it has since succumbed to the terminal decay of the service industry. It is now defined by its own decline.

The Experience
The service is poor & rude. There is a palpable contempt for the patron. The staff offer only the cold indifference of a dying brand.

The Food
The quality has suffered a similar fate. Once excellent, it is now an exercise in mediocrity. It serves as a reminder that even established names can be hollowed out.

The Verdict
A shadow of its former self. There is no reason to return.

Mar 31, 2026

on Google

Charlize

1.0

Fuyer les serveur son sur leur téléphone oublie se qu'on demande car il es trop concentrer à texte

Mar 30, 2026

on Google

Paillard

Artisan French-style breads and buttery pastries anchor every morning at this historic Quebec City staple.

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Reviews for Paillard

Review Summary