Monday

6 am - 7 pm

Tuesday

6 am - 7 pm

Wednesday

6 am - 7 pm

Thursday

6 am - 7 pm

Friday

6 am - 8 pm

Saturday

6 am - 8 pm

Sunday

6 am - 8 pm

About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

Reviews for Paillard

Food

Service

on Google4.3 (5800+)

*as of 2026-07-15

4.1 906 ratings

5★

52%

4★

21%

3★

11%

2★

13%

1★

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Reviews often mention

croissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.

Page 14 of 54 - 532 Reviews

Alan

1.0

Le service est hyper lent.....

Dec 27, 2025

on Google

Tim

5.0

During my visit to Quebec, I had the opportunity to visit this bakery with my wife & we had a very pleasant experience in terms of the service & the exquisite variety of breads.

Dec 26, 2025

on Google

Nath

1.0

Nous nous sommes rendus dans votre établissement le 24 décembre pour acheter une bûche de Noel (Spéculos, 6 personnes), mais quelle déception! Bûche immangeable, hyper compacte, extrêmement dure, sans aucune saveurs & pourtant nous l'avions sorti du réfrigérateur bien avant la dégustation.
Bref personne n'a pu déguster sa part, la poubelle elle s'est régalée!!

Dec 25, 2025

on Google

Emiliya

5.0

Hot chocolate was 11/10 on a cold evening. Rich & not too sweet

Dec 24, 2025

on Google

Nima

4.0

Pilliard is a charming little pastry shop right on Rue Saint-Jean in Old Quebec, easy to walk to from many restaurants & hotels. The atmosphere is warm & friendly, & they've thoughtfully arranged different kinds of seating that can comfortably fit groups of up to about 20 people, which is great if you're meeting friends or family.

The pastry selection is impressive - they offer a wide range of treats, some of which are more like a full breakfast than just a simple croissant or donut. The quality is good: flavors are solid, & you can tell care goes into the baking. That said, it's not quite'great' or exceptional - if you're looking for truly outstanding pastries, this might not be the top spot in the city.

On the downside, I did notice quite a few flies inside the pastry fridge, which is a bit off-putting, especially when choosing something to eat. The washroom is upstairs & wasn't very clean, which is a shame in an otherwise nice space. Service is friendly, but a bit slow, especially when it's busy.

Overall, Pilliard is a convenient & pleasant place to grab a coffee & a pastry in a great location, but the hygiene issues & average pastry quality keep it from being a must-visit. I'd stop in again for a quick bite, but I'd keep an eye on the fridge & maybe skip the restroom.

Dec 24, 2025

on Google

Patrice

4.0

Très bonne nourriture, mais manque d'efficacité au niveau du service.

Dec 23, 2025

on Google

Melani

5.0

Lovable place, I will recommend it always!

Dec 23, 2025

on Google

Fernando

5.0

Nice bakery with great prices & quality.

Dec 21, 2025

on Google

Chelsey

1.0

Staff are extremely rude & will laugh in your face if you ask simple questions. Very inappropriate for a tourist destination. Food & coffee also extremely basic & possibly subpar. Don't let the pretty window display fool you.

Dec 19, 2025

on Google

Jacobo

4.0

Tried the lemon tart, the biscoff pie & the carrot cake. All great, a bit on the sweeter side but good texture & freshness. The only weird thing is they serve pie on a napkin (obviously it turned into a mess in the end w it sticking & ripping the napkin lol)

Dec 18, 2025

on Google

Paillard

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Reviews for Paillard

Review Summary