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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
CLOSEDOpens Today at 6 am
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Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%
Write your review

Reviews often mention

croissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 19 of 54 - 532 Reviews
Philippe
5.0

Les meilleurs pâtisserie de Québec

Oct 12, 2025
on Google
Laurent
3.0

Les pâtisseries & les sandwichs sont assez bons, mais pour l'attente & la taille des portions, les prix n'en valent pas la peine. L'organisation de la salle est aussi étrange, les tables sont très rapprochées & il n'y a pas beaucoup de place pour circuler. La salle est également assez bruyante. J'aurais de la difficulté à recommander l'endroit.

Oct 12, 2025
on Google
Jane
2.0

Terribly slow & understaffed for mid-morning. Also the ordering process was incomprehensible. Food only so so. Very disappointing after the hype from Louise Penny famed.

Oct 11, 2025
on Google
Jainkw
5.0

Didn't have a sandwich or use the bathroom… so I won't comment.
The pastries?? OMG!! I've never tasted anything so delicious in my life (& I'm a senior)!
I'm not sure where the poor reviews come from, but I guess opinions & experiences vary.
That said, during my first visit of the day, I met a woman who lives in QC & she walks past other shops to buy their croissants.
The lines can be discouraging & I'm sure how busy they are can affect the service.
That said, only other customers were rude… the staff were courteous given the circumstances (the girl waiting on me asked a woman blocking access to the till to move 3 times… I elbowed my way in)

Oct 11, 2025
on Google
Avneet
5.0

Loved my experience here. Would come back again.

Oct 10, 2025
on Google
Grace
4.0

Combo meals available if you can't decide for yourself 😅 too many options. Not bad actually, but the sandwich is like 1/3 of the full size. Coffee is Nespresso based.

Oct 10, 2025
on Google
Kwok
5.0

Famous bakery I'm town & serve reasonably lunch.

Oct 4, 2025
on Google
Yves
3.0

Viennoiseries excellentes. Mais café plus que moyen.

Oct 4, 2025
on Google
Nathalie
5.0

Les employés sont accueillants & souriants. Super beaux produits & bel emplacement

Oct 2, 2025
on Google
S
2.0

Pain suisse très sec sans crême pâtissière...une abomination!!! La préposée qui me sert a pris la viennoiserie avec sa main sans gant avant d'aller à la caisse. Où sont les règles d'hygiène? 😢

Oct 2, 2025
on Google
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