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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
OPEN6 am - 7 pm
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%
Write your review

Reviews often mention

croissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 33 of 54 - 532 Reviews
Virginie
4.0

Grand choix de viennoiseries, pains & breakfast salés & je ne parle même pas des boissons chaudes, demandez & vous aurez ! Recommandé par le routard & l'on sait pourquoi. Un bon spot pour un petit déjeuner en ville avant de visiter Québec.

Sep 12, 2024
on Google
Tim
3.0

The pastries are pretty good, but you need to reheat them first to soften that butter. If you eat them cold, it's super hard & dry. The drinks here are absolutely horrible. We tried 4 of them. The place is also super dirty, no one comes out to clean. Every table has crumbs & sticky stains all over, the garbage cans were overflowing with garbage, while there were constantly at least 2 employees behind the counter just chilling. Their washrooms are also super weird. You have to go up a set of stairs which probably leads you to another building. It's a super long walk.

Sep 11, 2024
on Google
Doum
5.0

Oooooh.. nous y sommes venu pour une collation pâtisserie sur le pouce! Je comprends bien qu'à l'heure où nous y sommes allés, la disponibilité des produits était incertaine.. quand même trouvé gluten pour mon fin palais! Le régal fut autant pour les yeux, le nez & les papilles! Merci!

Sep 1, 2024
on Google
Alfredo
5.0

Delicious pastries & amazing Coffee

Aug 27, 2024
on Google
B
2.0

This place has become an institution in Quebec City & I've always enjoyed visiting every time I come here. Sadly, after visiting this week it seems like it took a nose dive :-( The place was a mess. Dirty tables & chairs thrown around everywhere & garbage area was flooding with waste. It looked like they haven't cleaned the shop the whole day. There was a huge line up to order that moved very slowly. The place was clearly understaffed & the staff working didn't seem to care. The pastry I ordered was dry & cold & the warm drinks we ordered were ordinary tea & hot chocolate that was hugely marked up. As a business when people still show up to you in droves like that, you should take treat that as a blessing & go out of your way to keep their business not take them for granted like that. Huge fail.

Aug 27, 2024
on Google
Perry
5.0

It's closed, but their food was really good.

Aug 24, 2024
on Google
Jay
5.0

Best breakfast in quebec city

Aug 24, 2024
on Google
J
3.0

Currently closed. Call before visiting.

Aug 23, 2024
on Google
Carole
4.0

L'accordéoniste était top. Les sandwichs aussi étaient bons. Pour les viennoiseries c'était assez correct : nous avons goûté mieux. Mais le lieu est sympa pour manger sur le pouce entre deux visites.

Aug 21, 2024
on Google
Geoff
5.0

Delicious croissants & pastries. The fougasse were a meal of their own! Good coffee too!

Aug 20, 2024
on Google
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