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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
OPEN6 am - 7 pm
Monday
Tuesday
Wednesday
Thursday
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Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%
Write your review

Reviews often mention

croissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 34 of 54 - 532 Reviews
Poeiti.
4.0

Le croissant (ils ont obtenu un prix pour ça) est très bon, le meilleur que j'ai goûté ici & les autres vénoiseries, la tropézienne aussi, par contre j'avais pris un chausson aux pommes, aie c'était pas bon du tout & le dessous était noir comme si la plaque avait pas été lavée. Pour le service à la clientèle, le personnel était sympathique mais manquer beaucoup d'informations sur comment les gateaux étaient fait, bon sinon c'est sur que Paillard fait parti d'une des meilleurs patisserie de québec, mais je pense qu'il faut choisir la même chose pour pas être deçu.

Aug 20, 2024
on Google
Nadia
4.0

My friend & I had a delicious ham & cheese croissant & carrot cake, along with great coffee. There was plenty of seating plus washrooms. They had a ton of pastry & lunch options. The only downsides were confusing/disorganized ordering & being on the pricey side.

Aug 17, 2024
on Google
Jay
4.0

Definitely a worthwhile place to visit, especially for a light breakfast. The selection of baked goods, or viennoiserie, was mouth-watering. Staff were very friendly & it's really nice inside. My only deduction on service is a somewhat awkward ordering process...you simply order at the counter but it just didn't flow well... Hard to explain but it wouldn't stop me from going back.

Aug 15, 2024
on Google
Vanhnasack
2.0

Very expensive for what you are getting. I was really expecting something good from Paillard but my croissant was really dry. The Suisse is really basic. Sadly I will avoid this "bakery" next time I visit Quebec.

Aug 14, 2024
on Google
Meghan
5.0

The absolute best croissants!!

Aug 12, 2024
on Google
Ethan
3.0

The croissants were very buttery (bordering on too much) & the macarons had little to no texture or flavor.

Aug 12, 2024
on Google
Saar
2.0

We got the Paris-Brest & Nutella cookie. The Paris-Brest filling was hard, almost frozen (but not because it was frozen). The cookie was ok. The restroom was one of the smelliest I've been in a long time.

Aug 11, 2024
on Google
Dylan
5.0

A MUST go while in Quebec city. I had gone back to this place three or four times while I was visiting. Must try the pistachio cookie. Everything else we ordered was great, croissants, eclairs, etc. Expect longer lines & would recommend grabbing coffee at a different place.

Aug 11, 2024
on Google
Maggie
3.0

Just so so.. the pastry didn't seem fresh or any good & my friend who tried it said it was just ok. I didn't to eat as as they looked stale 😝

Aug 10, 2024
on Google
S
5.0

All pastries & croissants look amazing, had a cappuccino to enjoy with my butter croissant, highly recommend it. Service was fast & efficient/friendly. It is expensive, but your also buying great croissants. Came out of town had to try them again, bring a canvas bag if your taking out a paper bag is $3.30!

Aug 9, 2024
on Google
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