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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
OPEN6 am - 7 pm
Monday
Tuesday
Wednesday
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Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%
Write your review

Reviews often mention

croissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 37 of 54 - 532 Reviews
Suzanne
5.0

The most delicious pastries you have ever tasted. The pastry was so flaky, custard layer delicious & fresh raspberries & blue berries on top. A party in my mouth haha. We sat on the patio & enjoyed the scenery as well.

Jul 24, 2024
on Google
Xylina
4.0

The food is delicious but it gets very crowded because it's located in the middle of downtown. If you are looking for a quieter more calm breakfast experience try one of their other locations. Food is just as good, better service because it's not as busy & in my opinion better atmosphere but that's debatable, depending on your preference. Other locations having on the premise parking lots too which I preferred.

Jul 22, 2024
on Google
Mahim
5.0

Excellent atmosphere

Jul 21, 2024
on Google
A
5.0

Tout y est très bon ! L ambiance est conviviale & les prix sont assez intéressants...

Jul 21, 2024
on Google
Chapman
3.0

The pastries were good & the service personnel are earnest & working hard to process the throngs of people waiting. Overall this was a nice place with one exception: they have two signs, one says "bread order" the other says "sandwich delivery". There are two cash registers between the two signs. I queued up with others to order a breakfast sandwich at the middle register & when I got to the front after about 10 minutes of waiting, the server seemed confused & said you order sandwiches at the "sandwich delivery" area. She also indicated that I should not have stood behind others at the register in the middle. I went over to the sandwich'delivery' area & waited a couple minutes & then was told at 1055 that they can't make breakfast sandwiches because the cut off was 11. Why not just make the big sign say'sandwich order' like the'bread order' sign? It simply looks like where you'd go to pick up an order not place one...

Jul 19, 2024
on Google
Shereen
3.0

The food is great, if the staff gave you the right order! Highly recommend the berries croissant, cheese croissant, & eclairs. Their washroom is an abomination, do not go in there.

Jul 19, 2024
on Google
Manoj
2.0

The plain croissants were ok, but the "fresh"raspeberries on a pastry my child bought were full of black mold. She recognized this after she took her first bite. When my wife tried to exchange it/make the counter staff aware, they said the pastry underneath was fine & that we should just eat around the berries!!! Luckily they changed their tune after we asked them to consult someone else behind the counter. The place itself desperately needs an update/reno (eg washroom was filthy, which is never a good sign for a restaurant). Overall disappointed- we were last here 14 years ago when they won "best croissant in QC". We had shared several memorable Paillard pastries. Visiting QC again this year we had been excited to return :-(. Unfortunately we can no longer recommend it.

Jul 19, 2024
on Google
Connor
5.0

Amazing dessert & food!

Jul 19, 2024
on Google
Rob
5.0

What a fantastic place to relax & enjoy pastries & lattes. Perfect. Absolutely perfect.

Jul 18, 2024
on Google
Camille
3.0

J'avais des attentes pour les pâtisseries mais c'est juste correct. Le café est moyen aussi. (Ce n'est pas la place pour un bon cafe)

Jul 17, 2024
on Google
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