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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
OPEN6 am - 7 pm
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 43 of 54 - 532 Reviews

Première fois que j'allais à cette boulangerie. Je vais régulièrement à Québec. Avec tous le choix qu'il y a autour, je n'ai pas eu une assez bonne expérience pour y retourner. D'abord l'emplacement (limité par des barrières ) pour la prise de la commande est minuscule. Les employés prennent les commande un à la suite de l'autre & nous sommes obligé de rentrer dans la bulle des gens. J'ai eu le ressentiment qu'il fallait se dépêcher & que tout était compliqué, nous avons pris 7 viennoiseries & l'employé à tous mis dans le même sac (sauf un pain).Rappelons nous que c'est fragile. Nous avons demandé faire chauffer des croissants & nous nous sommes fait dire que ce n'était aucunement possible. Ensuite nous voulions des boissons chaudes & l'employé nous demande les grandeurs. Nous avions demandé 3 moyens lattés & 2 petits chocolat chaud. L'employé nous dit que ce n'est pas possible car elle n'a pas le « piton » pour des petits formats (pourquoi l'offrir alors?). 50$ plus tard, on arrive pour boire nos lattés à l'hôtel & on remarque qu'ils sont légers. On regarde l'intérieur, il manquait environ 1 pouce (je n'exagère pas) de lait dans chacun des cartons . Au niveau des saveurs je trouve que c'est fade un peu avec les viennoiseries . Je n'ai pas eu le « wow » ,mais juste c'est correct ! Enfin, je n'y retournerais pas. Je comprends le manque de personnel mais reste que pour une ville touristique comme Quebec, cette froideur ne donne pas le gout. Bonne continuation.

Jun 3, 2024
on Google

Had a nutella beignet & poirier (pear pastry). Asked for the poirier to be warmed up, & it was delicious, crisp & flaky & just the right amount of sweetness. The beignet was dense & a little too sweet. They have a LOT of options for pastries & desserts. Most were gone in the evening, I would recommend visiting this place in the morning.

Jun 3, 2024
on Google

Had a breakfast bagel combo. Very overpriced for a very normal breakfast sandwich, tiny & sad canned fruit, & only one option for tea without an upcharge. Would not recommend.

Jun 3, 2024
on Google

Excellent service

Jun 2, 2024
on Google

The stairs to the washroom had a funky smell 😷

May 28, 2024
on Google
5.0

Nicely done pastry & coffee.

May 28, 2024
on Google

Si vous êtes en manque de vrai bon pain & viennoiseries, ne manquez pas de vous y arrête

May 27, 2024
on Google
4.0

Line for breakfast was long, but the bread & pastries were good-olive bread was enjoyable but not so special, but the crookie (cookie brownie) was really fun to try.

May 26, 2024
on Google

The food, with the exception of the croissants, was disappointing.

May 26, 2024
on Google

It was super busy, but it was worth the wait. I couldn't leave Quebec City without getting a pastry from here.

May 25, 2024
on Google