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Bakery/Pastry Shop

Paillard

Upper Town (Saint-Jean-Baptiste)
4.1$
OPEN6 am - 7 pm
Monday
Tuesday
Wednesday
Thursday
Friday
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Sunday
Photo of Paillard, Upper Town (Saint-Jean-Baptiste) - Quebec
BreakfastCaféSandwichesDesserts & SweetsPastriesCatering
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About

Paillard operates as a high-volume bakery and café that specializes in traditional French artisanal techniques. The menu features an extensive selection of crusty baguettes, flaky croissants, and buttery pastries baked on-site throughout the day. Substantial sandwiches are crafted using house-made breads, frequently paired with hearty soups and crisp salads. The interior design emphasizes an industrial-chic aesthetic with high ceilings, exposed brick walls, and long communal tables designed for efficiency and rapid throughput. Guests order at a central counter where glass cases display an array of colorful macarons, tarts, and dense chocolate desserts. This establishment prioritizes the rapid production of quality wheat-based products within a bustling and utilitarian setting. It remains a central destination for those seeking authentic European-style baked goods served in a streamlined, self-service environment.

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4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%

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Reviews for Paillard

Food
Service
on Google4.3 (5800+)
*as of 2026-07-15
4.1906 ratings
5★
52%
4★
21%
3★
11%
2★
13%
1★
3%
Write your review

Reviews often mention

croissant(159) pastries(110) coffee(90) breakfast(56) sandwiches(45) sandwich(44) cafe(40) bakery(40) bread(39) pastry(31) chocolate(31) recommend(29)

Review Summary

Paillard is widely recognized as a popular destination in Old Quebec for its extensive variety of fresh baked goods, including highly praised croissants, sandwiches, and assorted pastries. Many visitors appreciate the lively atmosphere, the ample seating, and the consistent quality of the food, making it a frequent stop for breakfast and lunch. While the bakery receives significant acclaim for its flavorful offerings and convenient location, opinions on the coffee and service are mixed. Some customers highlight friendly and efficient interactions, while others report occasional challenges with long wait times, busy crowds, and varying levels of staff attentiveness. Despite some concerns regarding pricing and service consistency, many guests consider the establishment an essential stop for anyone seeking an authentic bakery experience in the city.
Page 53 of 54 - 532 Reviews
Aristotel
5.0

Excellent food. Great staff.

Oct 2, 2023
on Google
MFTexpiditing
5.0

Amazing bakery! Must try when you're in town.

Oct 2, 2023
on Google
Rick
4.0

Treat for the eye & the stomach

Sep 23, 2023
on Google
Chloe
3.0

Service was nice enough but baked goods were not from what I had; a croissant & a fruit tart. They were not fresh & tasted cheap. Not to mention they weren’t delicious. I’m a huge bread n dessert lover & it was my first time not finishing them. Changed to 3 stars as the service was okay. Considering other reviews, I guess I just unluckily had bad ones? I don’t think I’ll visit to try again though.

Sep 21, 2023
on Google
Prachi
4.0

This bakery has delicious sandwich croissants & Nespresso mochas & coffees. I’ve been to Paillard a couple of times before as well. This time around it was very crowded & they had a waiting of 30-40 mins before you get to place your order. If you are in core Quebec City then this location makes sense. Otherwise go to other locations & save time. Well, I had to say it was worth the the wait, coz I had the best breakfast in town!

Sep 4, 2023
on Google
Zadig
2.0

Les viennoiseries sont bonnes. C'est le seul point positif. La baguette parisienne est quelconque. Le café filtre est difficilement buvable sinon vous avez le droit à du Nespresso commercial. Le gros problème est l'attente. Trois boulangères désorganisées & nonchalantes pour servir des clients qui ne cessent d'arriver un dimanche matin. La boulangère a même fait tomber la baguette par terre avant de me l'a donner. Heureusement dans son sac protecteur mais quand même... Bref c'est frustrant comme expérience.

Sep 4, 2023
on Google
Steve
3.0

Ok, but over-rated & packed in at coffee & croissant time. Smith's is like Starbucks here, & it's easier & has slightly better pastries.

Sep 3, 2023
on Google
Alexander
3.0

Went here & ordered some carrot cake. Staff was pretty nice, but man, what a long wait just to order a slice of cake. They need a better system because they have lots of staff but only do orders one person at a time. The carrot cake was okay, but considering it was a $7 slice the frosting was too sweet.

Sep 2, 2023
on Google
Jose
4.0

Good croissants but make sure you are willing to wait, long line to be served

Sep 1, 2023
on Google
MartialPa-100
1 Review
2.0

Nous habitons tout près de votre établissement de la rue Saint-Jean & nous avons l'habitude de venir nous attabler pour boire un café accompagné d'un excellent gâteau ou d'y venir en soirée pour manger un petit repas. Malheureusement nous avons constaté depuis quelques temps que la qualité de la nourriture n'était plus la même, que le service laissé à désirer & depuis notre passage, hier au soir nous avons en plus, constaté que la propreté de la salle de bain était dans un état déplorable!!!
Un mauvais point pour un établissement comme le votre & nous hésitons à présent de franchir la porte & d'y amener nos amis.
Dommage!!!

Feb 11, 2018
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