Paillard

Houssain

3.0

I honestly think this place is a bit overrated. At the time of writing, it had over 5,000 reviews with an average rating of 4.3 stars, so I was expecting a much better experience.

We tried the Chipotle chicken sandwich, olive bread, éclair, & croissant. Unfortunately, the sandwich & olive bread didn't taste fresh, & the chocolate filling in the éclair wasn't particularly enjoyable. The croissant, however, was delicious.

Colette

3.0

L'attente était longue malgré le peu de clientèle.
La pince pour prendre ma baguette a laissé de la confiture sur ma dite baguette.
J'ai commandé une salade César au poulet & arrivée à l'hôtel je me rends compte qu'il n'y a pas de poulet ....... & pourtant sur ma facture c'est vraiment écrit'poulet'

Malgré tout, l'endroit est accueillant & les croissants sont délicieux !!!

Guillaume

2.0

Bof... insipide. Désolé.

David

1.0

Disappointed bought 2-iced coffees that were terrible & a pastry that I asked them to cut in 1/2 but said no they couldn't do it!
I shouldn't have gave them a 2 dollar tip 😳

Tristan

1.0

Completely unreasonable that this place has 4.3 stars

The pastries are the same if not worse than cheap grocery store pastries. The coffee is just Nespresso.

However in past reviews said that the pastries are the best in Quebec is either a fake review or has been eating cardboard their whole lives.

To make matters worse the line took forever & the cashier kept speaking french to other customers who clearly did not understand french. She would repeat questions several times before sighing & repeating in english.

Kathleen

1.0

No clue why this place has a 4.3-star rating. It must be from tourists who don't know any better. The coffee is made from Nespresso pods & tastes like watered-down milk. The pastries are stale, & you'd honestly be better off buying something from a grocery store.
To make matters worse, they got my order wrong twice in a row. This was a serious allergy concern, yet my concerns were brushed off. The staff either aren't trained on what each pastry is or can't read the labels they put on the display.
I ordered the Croc Framboise (raspberry) but was given an apple one, even though there wasn't even a label indicating apple. On the third attempt, the staff had to cut the pastry open just to confirm it was actually raspberry.
The other photo shows a canelé that was labeled as a madeleine, which pretty much sums up the attention to detail here…
Overall, I wouldn't recommend this place, especially if you have food allergies or expect staff to know what they're serving.

David

3.0

Great food, but the lines are always so long. It seems that if they were to use a better way of queuing & serving the food, they would do a lot better, & the experience for the customers would be vastly improved.

Sarah

4.0

Beaucoup de choix & d'espace, très bon, équipe gentille & polie, j'aime aller là bas

A

5.0

This wonderful stop for pasties & coffee is very easy to access & offers ample seating for small & large groups alike. The staff is wonderfully friendly & their offerings delicious & fresh! Highly recommended during your visit to Quèbec!

Gretel

5.0

Great coffee & pastries